Inside Sales Representative

Job Details

- Establish and maintain strong relationships with customers by understanding their needs and requirements.

- Manage assigned accounts to achieve company goals related to this position.

- Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.

- Actively call on established, prospective, and dormant accounts to grow the business.

- Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.

- Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.

- Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.

- Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).

- Work with customers to resolve any discrepancies.

- Qualify leads generated from trade shows, marketing campaigns, website, and other sources.

- Gather feedback from customers regarding product quality, pricing, competitors, and market trends.

- Share market insights and feedback with the sales and leadership teams.

- Provide customers with all required documents.

- Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.

- Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.

- Follow all company processes, procedures, and policies.

- Possible local travel to customers or trade shows.

- Perform any other assigned duties.

Required Education And Experience

- Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.

- Experience with CRM software a plus

- Experience with Microsoft 365 Suites including Word and Excel

Knowledge, Skills, And Abilities

- Excellent verbal and written communication skills

- Ability to multi-task, prioritize and manage time effectively

- Proven work experience as an Inside Sales Representative

- Hands-on experience with multiple sales techniques

Working Conditions (Including Physical And Mental Demands)

- Normal manufacturing working environment-standing, sitting, walking-typically inside a building

- Occasional stooping, twisting, lifting, bending, and carrying

- Minimal exposure to noise, dirt, chemicals, and temperature variations

- Frequent use of computers

- Occasional travel

- Manual dexterity for use of computer, telephone and other office equipment as needed

- Ability to speak, hear and interpret sounds and speech