INSIDE SALES REPRESENTATIVE

About us

Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

- Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!

- Opportunities for career advancement and professional growth

- Ongoing learning and training and development opportunities

- Company and department led team-building activities and events

Job Summary:

We are seeking an Inside Sales Representative to join our growing marketing team. This role will Perform assigned operational activities by handling opportunities, quotes, pricing, follow‑ups and proactive customer calls for accounts while maintaining accurate CRM data for all accounts and prospects. Collaborate cross‑functionally, resolve issues, assist with expedites, and deliver timely, high‑quality, customer‑focused service while driving process efficiency.

Responsibilities:

- Creating and managing opportunities for C and D level accounts and prospects

- Effectively advocates for customer needs while balancing and representing Smalley’s business requirements.

- Provides pricing or formal quote outside of opportunities when appropriate

- Supports coordination of incoming inquiries with Engineering, Estimating, Customer Service, Quality, and Sales.

- Supports efficient processes by collaborating with internal teams and assisting Marketing.

- Provides support for Sales Engineers when other resources are unavailable

- Supports Sales and Marketing by representing Smalley at trade shows

- Reviews high‑value and/or high‑quantity opportunities with Sales Engineering

- Uses sound judgment to escalate customer, departmental, or employee issues to the appropriate level of management.

- Proactively completes temperature, annual, and qualifying customer calls.

- Follow-up on quotes, samples, prototype orders, first run orders, and other tasks as necessary

Qualifications

- High school diploma or equivalent required/Associate preferred

- 0–2 years of relevant experience in sales support, customer service, administrative, or related roles

- Exposure to a fast‑paced office or customer‑facing environment preferred

- Experience working with CRM systems, ERP tools, or sales databases is a plus but not required

- Foundational understanding of sales processes and terminology

- Basic knowledge of company products, offerings, and customer segments

- Ability to use CRM and internal systems at a user level with guidance

- Understanding of standard sales support activities (quotes, follow‑ups, customer calls)

- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Strong organizational skills and attention to detail.

- Excellent communication and interpersonal skills.

Apply today and discover the opportunities that await you!

A reasonable estimate of the base salary range for this role is $45,000 - $53,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus/and or incentive eligible.

EEO/Affirmative Action Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law.

You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).

Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.