Information Technology Manager

Job description:

Job Title:

Manager – Workplace Technology

Location:

Redwood City, California

Work Type:

Hybrid/ On-Site (Monday–Friday, standard business hours)

Department:

IT

Contract Duration:

6–12 months (potential to convert to permanent)

Compensation:

OPEN DOE

Job Summary

The Workplace Technology Manager will lead end-user computing operations across Redwood City and other office locations. This role is responsible for managing a team of engineers, ensuring seamless IT support, and maintaining high service standards. The manager will oversee hardware lifecycle processes, enforce compliance with IT policies, and coordinate with vendors for timely service delivery. Additional responsibilities include optimizing IT asset management, ensuring efficient data infrastructure, implementing productivity-enhancing solutions (including AI tools), managing AI governance, conducting audits, and owning vendor relationships.

Key Responsibilities

Team & Operational Management

- Lead and mentor a team of 4–5 engineers to deliver exceptional L1/L2 support.

- Define and monitor SLAs for end-user support and ensure adherence.

- Act as an escalation point for critical IT issues impacting business operations.

End-User Computing Support

- Oversee troubleshooting and resolution of hardware/software issues.

- Ensure timely OS installations, imaging, and configuration for new devices.

- Drive proactive support for leadership and critical business functions.

Hardware Asset & Inventory Management

- Maintain accurate IT asset records and enforce asset tracking policies.

- Conduct periodic audits and ensure compliance with IT governance standards.

- Manage laptop buyback programs and refresh cycles in alignment with policy.

Hardware Lifecycle & Vendor Coordination

- Oversee laptop dispatch, returns, and e-waste disposal in compliance with policy.

- Manage vendor relationships for repairs, replacements, and warranty claims.

- Negotiate service agreements and ensure timely closure of service requests.

Network & Infrastructure Support

- Provide oversight for basic LAN/Wi-Fi troubleshooting and printer support.

- Coordinate with network teams for escalations and infrastructure improvements.

Data Infrastructure & Emerging Technologies

- Ensure efficient and secure data infrastructure to support business operations.

- Explore and implement productivity-enhancing solutions, including AI tools.

- Manage AI governance frameworks to ensure ethical and compliant usage.

- Oversee IT audits and ensure adherence to regulatory and internal standards.

- Own strategic vendor relationships for advanced technology solutions.

Qualifications & Skills

- Education:

Bachelor’s degree in Computer Science, Information Technology, or related field.

- Experience:

5–8 years in IT support/workplace technology roles, with at least 2 years in a supervisory or managerial capacity.

- Technical Skills:

- Strong knowledge of Windows OS, Microsoft 365, and imaging tools.

- Familiarity with IT asset management systems and ticketing platforms.

- Basic understanding of networking fundamentals (LAN/Wi-Fi/VPN).

- Leadership & Soft Skills:

- Excellent communication and stakeholder management skills.

- Strong problem-solving and decision-making abilities.

- Ability to manage multiple priorities and work under pressure.

Interview Process

- Initial screening with recruiter.

- Technical discussion with senior IT team member.

- HR and leadership interviews (3 rounds total, mix of in-person and virtual).

Job Type: Full-time

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance