Information Technology Administrator Coordinator

Job Title: Information Technology Administrator Coordinator

Location: Columbia, MD, USA

Reporting to: IS Technical Manager

Company: Tate

About Us

At Tate, we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $420m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About the Role

The IS Administrator plays a key role in supporting the Information Systems (IS) department by managing daily administrative activities and ensuring the smooth delivery of IT services across the business. Working closely with IS Technical Support and the wider IS team, this role ensures IT equipment, assets, and scheduled tasks are effectively coordinated, documented, and delivered on time to support business operations.

What You’ll Do

- Manage the ordering and provisioning of IT equipment for new starters and existing employees.

- Raise and monitor CAPEX expenses related to IT equipment purchases.

- Ensure all IT equipment requests are logged accurately within the IT Helpdesk system.

- Coordinate with IS Technical Support to ensure new employees have IT equipment set up and ready for their start date.

- Monitor IS scheduled calls, ensuring completion within agreed timeframes and escalating risks or breaches to the IS Manager.

- Maintain and update stock records, scheduled call spreadsheets, and the IT asset register.

- Document and keep IS processes and procedures up to date, particularly for scheduled calls.

- Answer incoming calls to the IS department, record messages, and direct them to the appropriate team member.

- Work closely with IS Technicians to prioritize and allocate helpdesk tickets effectively.

- Support the IS department with ad-hoc administrative duties as required.

Additional Expectations

- Adhere to all company compliance obligations, policies, processes, and procedures.

- Proactively report compliance concerns, issues, or failures.

- Participate in required training and development activities.

- Demonstrate flexibility, adapting to changing duties and business needs where reasonable.

What You’ll Bring

- Strong administrative skills with excellent attention to detail.

- Clear and confident communication skills, both written and verbal.

- Ability to work effectively in a fast-paced environment while meeting strict deadlines.

- Proficiency in Microsoft Office applications and general PC use.

- Strong time management and organizational skills, with the ability to prioritize workloads and meet objectives.

- A proactive, adaptable attitude and willingness to take on additional responsibilities aligned with experience and capability.

What You'll Get

- Pay range: $40,000 to $60,000 USD. This role is eligible for a discretionary bonus.

- Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.

- World of WellnessPhilosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.

- Corporate Social Responsibility:Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.

- Skills Development:Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.

- Mentorship and development:At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.

- Culture:We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

Tate Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Employment may be contingent upon completion of post-offer requirements in accordance with applicable law.