Human Resources Support Technician | HR Operations

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary Human Resources Support Technician | HR Operations

Join our dynamic HR team as an

HR Support Technician

where you will provide advanced analytical, technical, and administrative support for the Human Resources & Employee Communications director team. This role offers a unique blend of technical expertise and high-level administrative tasks, supporting essential HR functions and programs while ensuring smooth day-to-day operations.

What You’ll Do

- Provide analytical and technical support, including report administration, metric tracking, and maintenance of department documents.

- Manage administrative tasks such as calendar coordination, travel arrangements, expense reporting, and purchase order management.

- Act as a liaison between employees, customers, and department programs, ensuring seamless communication.

- Coordinate special events and assist in the execution of business plan activities for the HR team.

- Handle confidential information with professionalism and discretion, ensuring adherence to company policies and HR practices.

If you’re detail-oriented, highly organized, and thrive in a fast-paced environment, this role offers the perfect opportunity to contribute to HR excellence!

What Will Make You Successful

- A self-starter who anticipates needs and takes initiative without needing constant direction.

- Strong organizational and prioritization skills with the ability to manage multiple leaders and competing priorities.

- Experience providing executive or leadership support, including calendar management, meeting coordination, and event planning.

- Ability to adapt to different leadership styles and levels of engagement, keeping initiatives moving forward and ensuring follow-through.

- Excellent communication and relationship-building skills across all levels of the organization.

- Strong attention to detail and the ability to manage confidential information with care.

Minimum Requirements

Human Resources Support Technician | HR Operations

- High school graduate/GED

- PLUS four (4) year's experience in advanced administrative positions OR equivalent combination of education and experience.

- Four (4) year's experience using Word, Excel and PowerPoint applications (or similar computer applications).

- Knowledge in human resources and communications function including department practices, programs, plans and policies.

- Knowledge of computer systems and applications related to department or function support.

- Ability to analyze data and formulate conclusions.

- Ability to prepare reports, trends and/or recommendations.

- Ability to present ideas in an effective manner, orally and in writing.

- Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Major Accountabilities

- Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of human resources and employee communications programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.

- Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.

- Research, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.

- Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.

- Examines transactions or information to ensure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.

- Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.

- Provides orientation, work direction or training to other administrative support positions in the department when necessary.

- Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid Role

Employees in hybrid roles will work both in their home offices and alongside their colleagues at an APS facility or other work location for meaningful in person engagement.

As of January 2025, hybrid-role employees will be asked to work about 40% of their time in person at an APS or other (non-home office) location.

- Employees in Hybrid roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.