HR Program Manager - Employee Experience - Onboarding & Recognition

Date: Dec 17, 2025

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

HR Program Manager - Employee Experience - Join APS as the HR Program Manager for Employee Experience, focusing on Onboarding and Recognition. You will be the key contact for essential aspects of our employee experience. Collaborating with HR and leadership, you will design and manage an onboarding process that connects new employees to our business and sustains a positive first impression. Additionally, you will develop and oversee our recognition and award programs.

What your day would be like:

You are responsible for:

- Collaborate with recruiters, HR business partners, benefits specialists, and leaders to ensure a positive first impression for new employees.

- Be the welcoming face for new hires, fostering a supportive and engaging environment.

- Champion recognition programs, empowering leaders and colleagues to reward efforts that align with the APS Promise.

- Design and manage an end-to-end onboarding process, enhancing employee productivity and engagement.

- Develop a comprehensive recognition program, promoting appreciation and rewarding contributions.

- Work across HR to elevate the overall employee experience, ensuring employees feel connected, inspired, and valued.

Join us in shaping a meaningful and rewarding employee journey at APS!

Minimum Requirements

HR Program Manager - Employee Experience

- Bachelor's degree in Business or Human Resources Management from an accredited college or university

- PLUS six (6) years relevant work experience in functional area:

- Workforce Planning, Diversity, Performance Management Systems, Leadership Development, Change Management, Communications or Employee Engagement.

- In lieu of bachelor's degree, a combination of college coursework and/or relevant HR experience equaling ten (10) years is required.

- General knowledge of various HR functions and business processes.

- Strong understanding of applicable HR related federal and state laws and regulations.

- Strong MS Office (Excel and PowerPoint), project and change management a must.

- Strong analytical and strategic design skills with the ability to see beyond immediate issues to drive sound decision-making.

- Excellent verbal and written communication skills as well as strong presentation and facilitation skills.

- Must have the ability to synthesize complex information and convey in a clear and concise manner.

- Strong organizational skills and ability to plan and manage independent project work.

- Capable of managing multiple projects while remaining responsive and customer focused.

Major Accountabilities

1) Leads strategic program design recommendations and daily operations for assigned programs in order to address the needs of the organization. Produces data, analysis and business information to enable effective decision making by business unit and company executives.

2) Understands relevant business challenges, competitive landscape, and compliance considerations facing the business. Partners cross functionally to ensure sustainability and effective administration of programs.

3) Provides expertise on all compliance and applicable laws and regulations. Identifies areas of noncompliance and works with management to take corrective action.

4) Responsible for strategy, design, compliance, financials, communications, vendor selection, vendor management, contract management, internal collaboration, and leadership of assigned programs in support of relevant business initiatives.

5) Manage programs as the Subject Matter Expert.

6) Ensure programs are competitive and align with industry best practices through benchmark analysis, survey participation, evaluation and comparison with those of other employers and other sources of information to provide change recommendation to management.

7) Conduct financial analysis for recommendation of budgets, accruals, plan changes, and costing, partnering with finance department and business partners to ensure all requirements are met.

8) Define and develop key performance indicators with integrated program metrics and service level agreements for core services and transactions, track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service.

9) Designs and coordinates the implementation of continuous improvement of policies, processes, and procedures.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid Role:

Employees in hybrid roles will work both in their home offices and alongside their colleagues at an APS facility or other work location for meaningful in person engagement.

As of January 2025, hybrid-role employees will be asked to work about 40% of their time in person at an APS or other (non-home office) location.

- Employees in Hybrid roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

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