Employee Experience Specialist

Position Summary

The Employee Experience Specialist is a mid–senior level subject matter expert responsible for designing, optimizing, and scaling employee experience programs across the full employee lifecycle. This role owns end-to-end onboarding and engagement processes, leveraging data analytics, HR technology, and automation tools to drive organizational efficiency and effectiveness. This position strengthens CoServ’s talent ecosystem by creating a seamless, branded new-hire journey; generating actionable insights; maintaining high-quality HR data standards; and supporting strategic HR initiatives that enhance connection, belonging, and retention.

Responsibilities

Primary Position Responsibilities

- Leads the full-cycle onboarding experience, ensuring every new hire receives a consistent, high-quality Day 1 and first 90-day journey.

- Manages background checks and all pre-employment readiness tasks.

- Coordinates start dates and onboarding logistics in partnership with the Recruiting Specialist, Learning & Development, and Hiring Managers.

- Ensures completion and accuracy of all new-hire documentation on Day 1 and oversees follow-up on outstanding items.

- Maintains structured 30/60/90-day feedback loops and conducts recurring check-ins with new hires and leaders to monitor integration, identify needs, remove barriers, and support successful assimilationMaintains and updates standardized onboarding tools, templates, and internal content to ensure clarity, consistency, and alignment with the employment brand.

- Delivers data-driven insights to HR leadership and recommends employee experience programs that strengthen belonging

- Supports Diversity, Equity & Inclusion programs and other enterprise-wide initiatives.

- Owns HRIS data integrity, reporting accuracy, and ongoing maintenance.

- Maintains employee records, including VOE requests and documented file accuracy.

- Utilizes HR technology, reporting tools, automation, and AI solutions to streamline and elevate HR processes.

- Maintains and continuously updates HR process documentation to support operational consistency.

- Oversees internship program execution, ensuring a structured, high-quality candidate and intern experience.

- Serves as the point of contact for interns and leaders, coordinating communication, onboarding, and engagement.

- Complies with established CoServ safety and operating rules, procedures, and guidelines, including reporting unsafe practices to a supervisor.

- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines, including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

- Supports proactive talent sourcing in partnership with Recruitment Specialist, as needed.

- Provides backup support for interviews or recruiting operations as required.

- Assists with company-wide events, recognition programs, and HR-led initiatives.

- Assists in the planning and organizing of retirement parties.

- Attends CoServ University training and HR learning programs as required.

- Performs other duties and activities as directed.

Position Requirements

Education, Experience, and Certifications Required

- High School Diploma or G.E.D equivalency.

- Bachelor’s degree in Human Resources Management or other related field or 5+ years of progressive business experience.

- Seven (7) years of experience in Human Resources.

- Proven experience in applying and interpreting HR laws and employment practices.

- Demonstrated experience managing HRIS data integrity and generating analytical reports.

- Experience designing or managing onboarding, employee experience, or engagement programs.

Education, Experience, and Certifications Preferred

- Bachelor’s Degree in Human Resources Management or other related field.

- PHR or SHRM-CP Certification.

- Five (5) years of experience specifically in pre-employment, onboarding, HR analytics, and data integrity

- Experience with UKG Pro.

Skills and Abilities Required

- Strong relationship-building and communication skills (written and verbal).

- Ability to analyze data, generate insights, and recommend solutions.

- Must have strong grammar skills.

- Strong understanding of confidentiality practices.

- Ability to prioritize and manage multiple tasks.

- Demonstrate competencies of leadership skills – planning, coordinating, directing, listening and communication.

- Close attention to detail; ability to meet strict deadlines.

- Must possess personal computer skills and be proficient in Office 365 products, including, but not limited to, Outlook, Word, Excel, and PowerPoint.

- Ability to work independently and collaboratively within a team.

- Ability to work flexible and extended hours as needed or directed.

Skills and Abilities Preferred

- Knowledge of the cooperative business model.

- Familiarity with human-centered design, employee journey mapping, or experience strategy.

Physical Requirements

- Standard indoor office environment with the use of typical office equipment.

- Ability to lift a minimum of 25 pounds.

- Ability to drive occasionally as needed.

- Ability to sit for long periods of time.

- Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

- Travels to conferences, other office sites and recruiting events.

- Must have and maintain a valid Texas driver's license.