Experience Dispatcher (Propane Experience Preferred)

Position Summary

The Dispatcher and Customer Service Representative is responsible for coordinating, scheduling, and dispatching drivers and technicians to all customer locations. This position must ensure a high level of customer satisfaction, productivity, safety, and efficiency.

Position Responsibilities

- Coordinates the efficient and timely dispatching of service calls to ensure customer commitments are met with a high level of productivity

- Understands and communicates safety policies as they relate to our customers and employees

- Communicates regularly with customers in a helpful, respectful, and professional manner

- Provides support to the General Manager and other company employees as needed

- Understands, follows, and advocates company policies and local, state, and federal rules, regulations, and codes pertaining to the safe installation and service of oil and propane equipment while creating relationships with state and local authorities

- Keeps abreast of new technology and codes relating to various oil and propane equipment to maintain a competitive advantage

- Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs

- Creates and supplies information for determining performance of Key Performance Indicators (“KPI”)

- Primary contact for all customers both in-person and via telephone

- Initiates communication with customers to develop relationships and build trust

- Directs customers in a way that ensures their problem or question is properly resolved

- Enters and notates details in customer accounts

- Explains in detail to customers the different fuel programs that are available to customers

- Well-versed on how to successfully set company fuel programs in place

- Maintains familiarity with retail propane pricing mix and can address appropriately

- Understands and communicates safety policies as they relate to our customers

- Supports the retention of customer contracts and documents in a manner that supports efficient process

- Works with our customer base to ensure compliance with existing accounts receivable policy and minimize over terms accounts

- Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs

- Involved in special projects from time to time, depending on business need

- Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

- Willingness to work in multiple locations and cross-train as needed

Required Knowledge, Skills and Abilities

- Minimum of five (5) years of experience working in dispatch operations, including direct contact with customers

- Graduate of High School or equivalent

- Must have a valid driver's license.

- Self-motivated with a high degree of comfort working independently in managing priorities and making decisions.

- Basic understanding and prior experience in account set-up, billing, accounting, and analyzing data.

- Prior experience in the Propane Industry preferred.

- Strong sense of professionalism and ability to maintain discretion.

- Well-developed verbal and written communication skills

- Strong understanding and ability to work with numbers, mathematical formulas, and data analysis.

- Proven ability to provide the highest degree of customer service.

- Demonstrated ability to work as part of a team in multiple locations and cross-train on a variety of functions.

- Proficient in the use of Microsoft Office products and Propane routing software a plus.

Physical Demands and Work Environment

While performing the duties and responsibilities of this position, the employee may be required to: Talk, Hear, Vision - Close and Far, Sit, Feel/Use hands and fingers, often. Stand, Lift > 25 lbs., Climb/Balance, Stoop, Kneel, Crouch, Crawl, Reach, Walk, Push/Pull, Sit, occasionally.

The employee will primarily work in an office environment. Outside of the office environment, this employee is exposed to moving vehicles. The noise level in the work environment is usually quiet to moderate.

Requirements, Knowledge, Skill and Abilities listed above are primary job responsibilities. As we continue to grow, new responsibilities may be added. During the winter season, which typically runs from October 1 through March 31, business activities will pick up dramatically and will require prompt and consistent attendance. During this busy season, the duties of this position become paramount in ensuring customer satisfaction and business acuity. This role is critical in contributing to the success of Propane Plus.

Job Type: Full-time

Pay: 50-55K Annual Salary

Expected hours: 40 per week

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Experience level:

- 5 years

Shift:

- 8-hour shift

Weekly day range:

- Monday to Friday

- Weekends as needed

Work setting:

- Call center

- In-person Office

Education:

- High school or equivalent (Preferred)

Experience:

- Dispatching: 5 years (Preferred)

- Propane/Fuel Industry: 3 years (Preferred)

Ability to Relocate:

- Leander, TX 78641: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $50,000.00 - $57,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person