Brody Pennell Heating, Air Conditioning and Electrical Contractors, Inc.

Customer Service Representative

Los Angeles, CA

Full-time

$37,440-$47,840

About This Job

Please note the shift for this position is Monday to Friday from 11am-8pm with rotating weekends.

Brody Pennell Heating & Air Conditioning has been a trusted name in the industry since 1945. With decades of experience, we have consistently provided top-notch services to residential and commercial clients, earning a reputation for reliability, expertise, and customer satisfaction. As we continue to grow and innovate, we are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering exceptional service to our valued customers. This role is crucial in maintaining and enhancing our reputation for superior customer satisfaction. You will be the liaison between our clients and our technical teams, ensuring seamless communication.

Responsibilities:

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Handle incoming calls, emails, and inquiries from customers with professionalism, courtesy, and efficiency. Provide information about our HVAC services, address concerns, and assist with scheduling appointments.

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Coordinate service appointments and dispatch technicians according to customer needs and availability. Maintain an organized schedule to optimize service delivery.

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Listen to customer concerns and work collaboratively with internal teams to resolve issues promptly. Provide updates to customers on the status of service requests.

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Accurately document customer interactions, service requests, and resolutions in our CRM system. Keep detailed records for future reference and reporting purposes.

Qualifications:

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Previous experience in customer service, preferably in the HVAC industry, is desirable but not mandatory. Training will be provided.

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Excellent verbal and written communication skills. Ability to convey technical information in an understandable manner.

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Strong problem-solving skills with the ability to think on your feet and resolve issues efficiently.

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Detail-oriented with the ability to manage multiple tasks and appointments simultaneously.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

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401(k)

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Dental insurance

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Health insurance

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Paid time off

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Vision insurance

Shift:

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8 hour shift

Work Location: In person