Customer Service Representative

Economy Metals - Customer Service Representative

Job Summary

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and resolving inquiries to ensure customer satisfaction.

Duties

- Handle inbound and outbound customer calls professionally and courteously

- Take quotes and orders in person and by phone

- Assist customers with product inquiries, orders, and issue resolution

- Utilize phone etiquette skills to communicate effectively with customers

- Enter customer quotes and orders accurately and efficiently

- Analyze customer needs to provide appropriate solutions

- Collaborate with other team members to enhance the overall customer experience

Skills

- Reliable

- Strong customer support skills

- Strong math skills

- Proficiency in outbound calling techniques

- Excellent phone etiquette

- Ability to communicate effectively in English

- Experience with Microsoft NAV (preferred, but not required)

- Experience with Microsoft Office

- Strong analytical and problem-solving skills

Job Type: Full-time

Pay: Depends on Experience

Expected hours: 7:30AM-4:00PM Monday through Friday

Benefits:

Job Type: Full-time

Benefits:

Shift:

People with a criminal record are encouraged to apply

Ability to Commute:

Ability to Relocate:

Work Location: In person