Customer Service Representative

Job Title: Customer Service Representative

Location: Cordova, TN or Hartford, WI (Semi regular travel to both plants will be required)

Job Type: Full-time

Company: Olympic Industries

About Us: Olympic Industries, part of the Arise Industrial Manufacturing family, began operations in 1959 with the goal of becoming the most reliable and trusted source for steel fabrication services in the area. By combining the finest metal-working craftsmen available and state-of-the-art fabrication equipment, our goal is to constantly improve and evolve while earning customer respect along every step of the way.

Today, Olympic Industries has a combined production area of over 50,000 square feet, with state-of-the-art laser, punch press, press brake, welding, and milling machinery. Our extensive production equipment capabilities are complimented by our skilled workforce, and commitment to providing our customers on-time, turnkey solutions.

At Olympic Industries there is the firm belief that great people are the backbone to a great company. We take pride in servicing our customers the right way and know that such pride starts with every operator in a job well done.

Job Overview: The Customer Service Representative (CSR) serves as the primary point of contact between the company and its clients. They are responsible for handling inquiries, providing product or service information, processing orders, and resolving any issues related to customer needs. CSRs must have a solid understanding of the company's metal fabrication processes, products, and timelines to effectively communicate with clients and ensure satisfaction. They work closely with sales, production, and logistics teams to ensure seamless customer experience, maintain strong client relationships, and support the company's business objectives.

Key Responsibilities:

Qualifications:

Why Work with Us?

Benefits: We offer a full-scale comprehensive benefits package including company-provided life and AD&D insurance, disability insurance and virtual medical healthcare services.

The company also offers voluntary medical, dental, vision, supplemental life and AD&D insurance, accidental, critical care and hospital indemnity insurance. Additionally, we offer generous Health Savings Account and 401k/Roth retirement savings plans.

How to Apply: If you're excited about this opportunity and believe you're a great fit for the role, please submit your application here. We look forward to hearing from you!

We are proud to be an Equal Opportunity Employer, welcoming and encouraging applications from everyone. Our company participates in E-Verify to ensure a fair and inclusive employment process.