Customer Service Representative
Meridian, ID
Full-time
$37,440-$41,600About This Job
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. Your ability to communicate effectively and analyze customer needs will be crucial in resolving inquiries and enhancing client satisfaction. We value individuals who are proactive, detail-oriented, and possess strong interpersonal skills.
Responsibilities
•
Handle inbound and outbound calls to assist customers with inquiries, issues, and service requests.
•
Provide accurate information regarding products and services while ensuring a high level of customer satisfaction.
•
Communicate effectively with clients via phone, email, or chat to address concerns and provide solutions.
•
Utilize computerized systems to log customer interactions, track issues, and manage follow-ups.
•
Analyze customer feedback and provide insights to improve service delivery.
•
Collaborate with team members to enhance overall client services and support initiatives.
•
Maintain up-to-date knowledge of company products, services, and policies.
Experience
•
Previous experience in customer support or client services of 3+ years.
•
Strong communication skills in English; multilingual or bilingual skills are a plus.
•
Proficiency in using computers for data entry and managing customer information.
•
Ability to type efficiently while engaging with customers on calls or chats.
•
A proactive approach to problem-solving with excellent analytical skills.
•
Experience in outbound calling is desirable but not mandatory.
Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
•
401(k)
•
401(k) matching
•
Dental insurance
•
Health insurance
•
Referral program
•
Vision insurance
Shift:
•Rotating shift
Rotating shift
Education:
•
High school or equivalent (Preferred)
Experience:
•
Customer service: 3 years (Preferred)
Shift availability:
•
Day Shift (Preferred)
•
Night Shift (Preferred)
Ability to Commute:
•
Meridian, ID 83642 (Preferred)
Work Location: In person
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