Maynard Select, LLC is a small business. We are a locally owned and rapidly growing company with over 85 years of service to the community. We are looking for the right individual who is self-motivated, high energy, and has a strong positive attitude with great communication skills and the ability to flex your skills. If you have the right personality, we will train the talent!
The right candidate is willing to book service appointments while being empowered to do whatever is necessary to promote customer satisfaction.
Maynard offers competitive pay, medical, dental, vision, 401k, elective insurance options, PTO, WEEKLY PAY, and a fun, collaborative work environment
Job Responsibilities:
•Primary Duty: Converting incoming customer calls into booked appointments and out bounding to existing customers – No Cold Calling
•Provide authenticity through learned scripted outlines while representing Maynard with personable compelling and clear cadences
•Deliver Maynard’s Unique Customer Experience on every opportunity
•Respond to Customer Requests, resolving issues, and encouraging repeat business
•Participate in training to boost personal confidence and development
•Cultivate and grow our preventative maintenance program membership
•Adhere to the company’s plan for resolving customer complaints quickly and favorably
•Maintain and update customer database with complete and accurate information
Competencies for Success:
1 - 3 years of customer service experience in a call center environment is preferred. Home service industry knowledge is a plus. However, with the right personality, we will train the talent!
•Develop a proven track record in customer service to customers and team members
•IT Competent; Typing skills and proficient communication using phone system
•Highly organized with exceptional follow-through abilities
•Strong verbal and written communication
•Ability to build trust and demonstrate empathy
•Personality that blends well in a fast paced, goal-driven environment
•Highly motivated time management/self-discipline to be on task with indirect supervision
•Flexibility and an overall great attitude on life
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
Shift:
Ability to Commute:
•Nashville, TN 37203 (Required)
Ability to Relocate:
•Nashville, TN 37203: Relocate before starting work (Preferred)
Work Location: In person