Customer Service Representative

Join the Jackson Plumbing Team as a Customer Service Representative!

Are you a people person with strong typing and computer skills? Jackson Plumbing is growing,

and we’re looking for a Customer Service Representative to be the welcoming voice of our

trusted, community-based business.

Why Choose Jackson Plumbing?

- Competitive Pay based on experience ($15–$25/hour)

- Paid Time Off to help you maintain a healthy work-life balance

- Health Insurance to support you and your family

- 401(k) + Company Match to help secure your future

- Reliable Workload with consistent jobs and a loyal customer base

- Local, Family-Owned company that values each team member

-Work Close to Home—no long commutes

Key Responsibilities:

- Answer incoming calls and assist customers with professionalism and care

- Schedule service appointments and dispatch technicians

- Enter customer and job information accurately into our system

- Handle multiple tasks while maintaining attention to detail

- Deliver excellent customer service at every interaction

- Support daily administrative tasks as needed

What We’re Looking For:

- Minimum 2 years of customer service experience (call center or service industry a plus)

- Strong typing skills and computer proficiency

- Clear communication and professional phone etiquette

- Ability to multitask and thrive in a fast-paced environment

- A positive, team-oriented attitude

- Eagerness to grow and develop within the company

Job Details:

- Job Type: Full-time, In-Person

- Location: 3419 Shannon Road, Erie, PA 16510

- Schedule: Monday to Friday, 8-hour shifts

- Supplemental Pay: Overtime pay when applicable

To Apply:

Submit your resume through the form or on our website: www.JacksonPlumbingErie.com

Jackson Plumbing is an Equal Opportunity Employer. We do not discriminate based on

race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin,

veteran status, or any other legally protected status. Employment decisions are based on

qualifications, merit, and business needs.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person