Customer Service Representative I/II

PLEASE NOTE: Applications received after Monday, March 16, 2026, will only be considered if the position is not filled.

As a trusted public water utility, we are committed not only to providing safe, dependable water, but also to delivering exceptional service to every customer we support. Our culture is grounded in strong values and a deep sense of public responsibility. We believe outstanding customer service starts within our own team — treating one another with professionalism, respect, and accountability so we can better serve the public.

Helix Water District is seeking a

Customer Service Representative

who takes pride in meaningful public service and provides responsive, solution-oriented support. If you are motivated by purpose-driven work and want to be part of a respected, service-focused organization with a long-standing legacy, continue reading to see WHY Helix might be what you are looking for in your career.

WHY CHOOSE HELIX? EXCELLENT SALARY & BENEFITS PACKAGE

. Not only do we foster an atmosphere of team spirit and open communication, but we are also committed to providing compensation that is equitable and competitive. Whether you are just beginning your journey as an inspector or have years of experience, we have a great opportunity for you.

Customer Service Representative I: $31.74 - 40.52/hourly Customer Service Representative II: $36.76 - $46.92/hourly We Offer Employees

- 100% employee premiums paid for all health benefits

- Annual Merit Increases. Full-time employees are eligible for 5% merit increases on an annual basis until they reach the top of their pay range.

- CalPERS membership

- Deferred Compensation. Up to $3,500 matching on 457 plans

- 24 annual days of accrued leave (Increases to 29 after 5 years of service, max 37 annual days of accrued leave)

- 12 paid holidays per year including 2 floating holidays

- Educational Reimbursement up to $4,000 annually for qualifying coursework after one year of employment

THE FRONT LINE OF SERVICE. THE BACKBONE OF OPERATIONS.

This is not your typical customer service position. As a

Customer Service Representative I/II

, you serve as a true frontline partner to both our customers and our field crews. You are the critical link between the community and the operations team—handling high-volume customer interactions while actively supporting field staff with accurate information, research, and coordination.

Beyond answering calls and resolving account issues, you’ll dispatch service orders, interpret policies, access GIS systems, and gather detailed information that helps crews respond efficiently and effectively. By being knowledgeable about field operations, water system components, and district procedures, you help reduce unnecessary site visits, streamline workflow, and ensure crews arrive prepared with the right information.

This role blends customer care with operational support, requiring strong communication skills, sound judgment, and the ability to stay calm under pressure. If you enjoy being at the center of action—supporting both the public and the team in the field—this position offers a meaningful and dynamic opportunity to make a direct impact every day.

To see the full job description for the Customer Service Representative I/II position, visit our Careers page at www.hwd.com/Careers. There you will find detailed information about the responsibilities, qualifications and expectations for this role.

What We Are Looking For Qualified candidates will have the following:

- High school diploma or GED equivalent

- Minimum of one (1) year of customer service experience

- Experience in a public utility setting and ability to type at least 45 w.p.m. is highly desirable

Successful candidates must demonstrate strong customer service and telephone skills, the ability to handle high-volume interactions calmly and professionally, and sound judgment when navigating sensitive or emotionally charged situations.

This role requires the ability to quickly learn and apply district policies related to billing, collections, and water service, as well as develop working knowledge of meter services, field operations (including shut-downs, leaks, and outages), and service area boundaries.

Candidates must be comfortable using multiple computer systems, standard office equipment, and 10-key by touch. Strong written and verbal communication skills, attention to detail, and the ability to interpret maps, property descriptions, and technical information are essential.

Above all, we are seeking someone who can work independently, manage multiple priorities, maintain confidentiality, and build effective working relationships with customers, field crews, and colleagues across the organization.

To be considered for the

Customer Service Representative I/II

, please select the

APPLY

button to complete the online application and supplemental questionnaire. Resumes are not accepted in lieu of an online application. For a complete list of job responsibilities, please visit our careers page.

PLEASE NOTE: Applications received after Monday, March 16, 2026, will only be considered if the position is not filled. Recruitment Steps

Application Submittal

Skills Exercise - Week of 3/23/26

1st Interviews - 4/2/26 & 4/3/26

Final Interviews - 4/13/26

Background Check