Field Customer Service Representative I or II

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, December 17, 2025

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Notes

- Residency Requirement: Selected candidate must live no more than 30 minutes from the assigned Resource Center

- Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I or level II

This position is responsible for duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.

Principal Responsibilities

The following list is not intended to be all inclusive of duties and responsibilities as needed and required. Minimum time in this position will be one year.

- Learn and assist with duties related to installing, maintaining, repairing, relocating, and retiring new or existing natural gas facilities and appurtenances.

- Inspect above ground appurtenances for atmospheric corrosion.

- Paint above ground appurtenances.

- Read Meters

- Re-program ERTs.

- Hang door tags.

- Work tenant changes.

- Turn off meter/DNP.

- Perform storeroom duties.

- On-call rotation

- General maintenance/custodial duties.

- Other duties as assigned.

Basic Qualifications

- High School diploma or GED

- Must possess and maintain a valid driver's license

Desired Qualifications

- Demonstrated mechanical aptitude

- Basic knowledge and use of construction tools

- Basic PC knowledge working in a Windows environment

- Demonstrated effective communication (Verbal and Written) and interpersonal skills and safety awareness

- Advanced knowledge of and use of construction tools and construction equipment

- Experience in diagnostics and troubleshooting of mechanical and/or electrical equipment

- 2 years technical school education or the equivalent job-related knowledge and appropriate gas piping related license

- Previous experience with plumbing, electrical, heating and air installation/maintenance

Other Requirements

- This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

IBE Local 1902

Visa Sponsored Position

No

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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