Customer Service Representative I

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Customer Service Representative based in Fort Smith or Little Rock, AR.

POSITION SUMMARY

The Customer Service Representative delivers high‑quality service by responding to and resolving customer inquiries, service requests, and account-related issues through telephone, electronic communication, and written correspondence. This role supports a wide range of utility functions, including processing payments, assisting with billing inquiries, establishing, and maintaining customer accounts, and coordinating service orders with field personnel. The CSR is also responsible for researching and resolving customer concerns, promoting available service options, and ensuring accurate documentation across all customer interactions. In addition, this position plays a critical safety role by assessing and responding to gas‑related emergency calls in accordance with established procedures.

PRIMARY DUTIES AND RESPONSIBILITIES

- Deliver exceptional customer service

by responding to inbound calls regarding customer accounts and resolving inquiries with accuracy and professionalism. Responsibilities include providing billing and payment information; establishing and closing residential and commercial gas accounts; evaluating credit history and assessing deposits as required; processing profile updates such as name, mailing address, and contact changes; managing Landlord Property Agreements; and enrolling customers in automatic payment programs upon request.

- Coordinate and dispatch service work orders

for meter installations, exchanges, unlocks, initial and final service requests, emergency response, and other service‑related activities.

- Maintain active certification

in Natural Gas Occupational Qualifications (OQ) and adhere to all safety and regulatory standards.

- Perform additional duties

as assigned by the Supervisor or Management to support departmental operations and organizational goals.

EDUCATION AND WORK EXPERIENCE

- High school diploma/GED

- Some college experience desired

- Minimum two years in the customer service field

- Minimum of one year in a call center environment

KNOWLEDGE, SKILLS, ABILITIES

- Proficiency in the Microsoft Office Suite and Windows operating environment.

- Ability to quickly learn new software applications and acquire industry‑specific knowledge.

- General understanding of fundamental accounting principles.

- Strong verbal communication skills, with the ability to respond patiently, professionally, and courteously to customer inquiries, including escalated or emotionally charged situations.

- Demonstrated commitment to delivering high‑quality customer service.

- Ability to maintain a positive attitude and high energy level in challenging circumstances (e.g., high call volume, difficult or irate customers).

- Exceptional attention to detail and accuracy.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.