Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be one of the first points of contact for our customers, providing exceptional service and support, primarily by phone although we do have customers stop in from time to time. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and loyalty. The ideal candidate will be a very positive team player that possesses strong phone etiquette, data entry skills with a commitment to delivering high-quality service.

Excellent opportunity to work for a small company offering a variety of office tasks and be treated like a valuable asset!

Opportunity to join a great team in a small business with connections throughout the United States. Providing products and services for over 35 years!

Must have excellent written and verbal communication skills and typing speed and accuracy. Prefer experience with Excel, Word, and QuickBooks but we are willing to train the right person.

This is a professional office position available for an established company. The schedule is Monday - Friday from 9 AM – 4:30 PM with 1-hour non-paid lunch from 12:00 PM to 1:00 PM. Business casual dress Monday- Thursday. Casual Fridays (jeans okay on Fridays).

*Candidates must be available M-F 8:30 AM - 5:00 PM to cover when others are gone.

We are a small company offering congenial staff, competitive wages, paid holidays, and vacation after 6 months of employment. Health insurance is available but rather expensive as small businesses are not offered the rates of larger companies.

The right candidate will be extremely reliable, very personable, in search of a position that offers a variety of tasks, capable of typing at least 35 words per minute, and available Mon-Fri 8:30 AM to 4:30 PM with availability to stay on a rare occasion until 5:00 PM when needed without hesitation.

Primary job responsibilities will include, but are not limited to:

Responsibilities

- Data Entry

- Answering Phones

- Respond to customer inquiries via phone and email in a timely and professional manner.

- Provide accurate information regarding products and services to assist customers with their needs.

- Handle outbound calling to follow up on customer requests.

- Maintain detailed records of customer interactions and transactions in our computerized system utilizing QuickBooks Desktop Premier

- Collaborate with team members to resolve customer concerns and improve service processes.

- Ensure compliance with company policies and procedures while maintaining a positive attitude.

- Generate Shipping Labels

- Filing

- Assist owner with a variety of both professional and personal tasks

- Opportunities for more detailed work based on abilities

We provide additional training to ensure that each member of the team can contribute positively to the success of the company.

We work best when we work together!

We are hoping to fill this position immediately and look forward to identifying the right fit for this position. If you believe you are that person - we can't wait to meet you!

This position would NOT work remotely

Qualifications

- Professional and outgoing phone etiquette

- Previous experience in a customer service environment is preferred.

- Strong communication skills, both verbal and written

- Proficiency in data entry and basic office computer applications.

- Ability to work independently as well as part of a team.

- Strong problem-solving skills and attention to detail.

- A positive attitude and willingness to learn are essential for success in this role.

Join us in providing outstanding service that makes a difference!

About Engineered Components: We are a small company with fewer than 5 employees in business for 38 years and counting; offering a professional office environment with a relaxed and productive atmosphere where employee efforts and contributions are valued. Because we are a small company your reliability is essential to our success.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

- Paid time off

Ability to Commute:

- Fairfax, IA 52228 (Preferred)

Work Location: In person