Customer Service Representative

SEASONAL CUSTOMER SERVICE REPRESENTATIVE

Wolfeboro, NH – Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

- Employee & family fuel discounts for your home

- State of the art Training Center

- Paid time off accrual (based on hours worked)

- Paid holidays

- Veteran’s Day paid holiday for active military and veterans

- Opportunity for growth

- Complimentary coffee, snacks, and Thanksgiving turkey

About this opportunity

This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential.

What your role will look like

- Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.

- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.

- Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.

- Use Eastern’s application software system accurately and successfully.

- Answer customer concerns by phone, email, and chat.

- Be receptive to and successfully complete other duties as assigned.

What you’ll bring to this role

- Education: High school diploma or equivalent.

- Experience: 2 years of telephone call center experience a plus.

- Intermediate proficiency in MS Office preferred.

Apply now to heat up your career at Eastern!