Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
- Employee & family fuel discounts for your home
- State of the art Training Center
- Paid time off accrual (based on hours worked)
- Paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential.
- Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.
- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
- Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
- Use Eastern’s application software system accurately and successfully.
- Answer customer concerns by phone, email, and chat.
- Be receptive to and successfully complete other duties as assigned.
- Education: High school diploma or equivalent.
- Experience: 2 years of telephone call center experience a plus.
- Intermediate proficiency in MS Office preferred.
Apply now to heat up your career at Eastern!