Customer Relations Supervisor

Company Description

Central Maine Power (CMP), founded in 1899, serves approximately 653,170 electricity customers across an 11,000 square-mile area in central and southern Maine. CMP is committed to delivering safe and reliable electricity services while actively supporting the communities it serves. The company is a leader in conservation efforts, economic growth, and providing resources to local businesses. CMP also takes pride in supporting charities through unique programs, emphasizing its dedication to making a positive impact on the region it serves.

Role Description

This is a full-time, on-site position based in Portland, ME, for a Customer Relations Supervisor. The role involves supervising customer service operations to ensure high levels of customer satisfaction. Key responsibilities include leading customer support teams, handling escalated inquiries, ensuring compliance with company policies, conducting detailed analysis to improve customer service processes, and fostering clear communication between teams and customers.

Qualifications

- Strong skills in Customer Satisfaction and Customer Support to effectively address and resolve customer needs.

- Proficiency in Communication for managing teams, resolving issues, and maintaining positive interactions with customers.

- Demonstrated Analytical Skills to evaluate customer service processes and recommend improvements.

- Experience in Customer Service Management, including overseeing teams and implementing customer-focused strategies.

- Proven ability to lead and inspire teams with a focus on customer-centric solutions.

- Bachelor's degree in Business, Communications, or a related field preferred.

- Familiarity with utility services and industry regulations is an advantage.