Customer Connection Specialist

About us

DENIOS is the world’s leading manufacturer and supplier of products and services for HAZMAT storage, occupational environmental protection and work safety.

Summary:

The Customer Connection Specialist is the first point of contact for customers. You are responsible for properly channeling the various communication funnels to the appropriate person or department, responding to inquiries on the various digital platforms, and entering sales leads into a CRM database. This position requires appropriate phone etiquette and a strong sense of customer service. The team member also provides inside support to sales and service departments, including the performance of general office and administrative tasks as assigned.

Essential Duties and Responsibilities:

The Customer Service Team handles the primary contact points for customers, vendors, and resellers via phone calls, emails, chats, etc., and responds expeditiously and with the appropriate course of action. Responsibilities also include collaboration with other departments, such as sales, production, and shipping, to coordinate and respond to all incoming communication channels.

- First point of contact for:

- Phone calls from the main company phone number, directing them to the appropriate person or department, or assisting them directly with basic inquiries.

- Emails from the main contact email address, directing them to the appropriate person or department, or assisting them directly with basic inquiries.

- Chats from the website, directing them to the appropriate person or department, or assisting them directly with basic inquiries.

- Enters data received from the various communication channels, coordinates with the person or department to respond, and enters the leads into CRM software.

- Investigates and resolves customer inquiries and issues when possible, escalating issues as necessary.

- Inside support tasks, including but not limited to sending quotes, processing orders, and scheduling service appointments.

- Other related duties as assigned.

Qualifications:

- Minimum Requirement: High School diploma with a minimum of 2 years of general office experience or substitute a 4-year Degree with no experience.

- Must be a team player and be willing to support all levels of the department.

- Results-oriented; willing to work proactively and additional hours as needed.

- Organization and time management skills with the ability to work independently as well as part of a team and manage/prioritize tasks.

- Self-starter with strong critical thinking and problem-solving skills.

- Excellent oral and written communication skills

- Experience with sales management software such as CRMs or ERPs preferred.

- Microsoft Office Suite experience required

- Attention to detail, accuracy, and thoroughness required.

We offer a competitive wage along with great benefits that include - Health, Vision, Dental, Matching 401k, Tuition Reimbursement. In additional to this we cover short/ long term disability insurance as well as life insurance. ​​​​​​​

First shift schedule: Monday - Friday; 8am to 5pm

Job Type: Full-time

Salary: $45,000 annual

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Referral program

- Tuition reimbursement

- Vision insurance

Job Type: Full-time

Pay: Up to $45,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Shift:

- Day shift

Education:

- High school or equivalent (Preferred)

Experience:

- General office: 2 years (Required)

- Customer service: 2 years (Preferred)

Work Location: In person