Mighty Plumbing & Heating

CSR - Customer Service Representative

LocationDenver, CO
Job TypeFull-time

About This Job


Who We Are:

We keep on growing because we only hire the best, and our customers love us for it. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.


What We Do:

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Mighty Plumbing & Heating is looking for an CSR in our Denver location. This position will provide high-level customer service support to our customers & multiple departments within the company.


Responsibilities:

Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information

Qualified candidates will be friendly, team-oriented, and have the following skills:

The ability to communicate clearly (verbally and written)

Extremely proficient with Microsoft Office, with an emphasis on Excel
Knowledge of Service Titan a Plus
IT competent; good typist and proficient with phone systems
Good phone presence
Attention to detail
Ability to build trust and demonstrate empathy.
Accurate work production
The ability to multi-task
Ability to work independently
Highly organized


Schedule:


· 8 hour shift


· Monday to Friday


· On call


· Weekend availability

Ability to commute/relocate: Brighton, CO 80601: Reliably commute or planning to relocate before starting work (Required)


Job Type: Full-time


Pay: $15.00 – $22.00 per hour


Experience: Dispatching: 1 year (Preferred)


Work Location: One location


Equal Opportunity Employer


Job Type: Full-time


Pay: $15.00 - $22.00 per hour


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:


Day shift


Work Location: In person

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