CSR - Customer Service Representative
Bunnell, FL
Full-time
$27,040-$35,360About This Job
Customer Service Representative: Highly motivated individual expected to schedule appointments to help with the completion of each project. This individual will deliver a professional presentation to customers and uphold the ideals and standards of our company striving to meet help meet all branch goals and exceed customer expectations. Responsibilities include but are not limited to:
•
Deliver excellent customer service that ensures high levels of customer satisfaction.
•
Manage and facilitate the appointment scheduling of the Flagler install team.
•
Review of new job emails and transfer of that information to our scheduling app.
•
Manage the calling of customers at least 1 day prior to confirm appointments.
•
Implement training and knowledge to provide information to customers using company literature and resources to stay up to date on product features.
•
Follow procedure after the sale, i.e. Ensure salesman has send new job email, with correct notes, pictures, costs, and pricing. Acquire 10% deposit, N.O.C, boundary survey get to salesman to turn into permitting.
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Make follow-up phone calls and emails to ensure customer capture.
•
Make and keep available permit packets for the install team.
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Mandatory attendance at (1) one weekly meeting held at the respective branch. Each meeting will begin promptly at 3 PM on the days indicated by his supervisor.
•
Complete all tasks that any of her supervisors ask of her.
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Work schedule shall be at a minimum of 8:00 AM – 5:00 PM but extended hours are a clear common practice from time to time.
•
Job description, duties, and/or responsibilities are subject to change.
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
•
401(k)
•
401(k) matching
•
Dental insurance
•
Health insurance
•
On-the-job training
•
Paid time off
•
Vision insurance
Shift:
•8 hour shift
8 hour shift
Ability to Commute:
•
Bunnell, FL 32110 (Required)
Ability to Relocate:
•
Bunnell, FL 32110: Relocate before starting work (Required)
Work Location: In person
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