CSR - Customer Service Representative

Traverse City is a destination town located in beautiful Northern Lower Michigan along the shores of East Grand Traverse Bay and West Grand Traverse Bay, both of which flow into Lake Michigan. This area is known for its beaches and extensive outdoor recreational opportunities and has been featured in publications such as Midwest Living, The New York Times, Forbes Magazine, National Geographic and also on Good Morning America.

Become One of Our Valued Team Members:

The Customer Service Representative acts as a customer liaison providing exemplary customer service when addressing all customer inquiries and resolving problems with emphasis on positive public/customer relations for Traverse City Light & Power, which includes Traverse City Light & Power Fiber, (Utility). Serves as primary contact for citizen inquiries by email, telephone, and in person. Performs work of moderate difficulty related to sharing information/answering questions, recording and processing billing, cash handling, financial and routine accounting, support services, record maintenance and explaining and selling TCL&P services.

Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Required Knowledge, Skills, Abilities and Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, communicate verbally in person, by telephone and via email, hear, read regular and small print, view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move items of light to moderate weight. Specific vision abilities required by this job include close vision distance vision, color vision, depth perception, and ability to adjust focus.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.

Employees shall maintain a permanent and bona fide residence in a location that allows for a response time to the Service Center within no more than 60 minutes under normal driving circumstances within 6 months of employment.

TCL&P is an Equal Employment Opportunity Employer

A diverse team makes a strong team. As an Equal Employment Opportunity employer, we are strongly committed to creating a dynamic and equitable workforce that mirrors the community and world that we serve. TCL&P encourages people from all backgrounds to apply.

Ideal Candidate - Customer Service - Utility Customer Service - Customer Experience - Member Services - Customer Engagement - Customer Service Representative

Job Type: Full-time

Pay: $24.49 - $36.74 per hour

Benefits:

Shift:

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8 hour shift

Work Location: In person