Hart Home Comfort

CSR - Customer Service Representative

Oakdale, NY

Full-time

$43,680-$52,000

About This Job

Are you interested in a position where you can work in a family business that is serious about it's core values? Our culture is what makes our employees stay. We care about our team and promote from within. This is a full time year round position.

If you are looking to be part of a fast-paced customer service environment and are:

Eco-friendly, Family oriented, Trustworthy, Professional, Dedicated, Compassionate, and Community oriented, we are the company for you

If you are well rounded, driven, willing to learn, patient, and focused, Hart Home Comfort may be your new home.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Bilingual or multilingual candidates are encouraged to apply, as this will enhance our ability to serve a diverse clientele.

Duties

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Provide outstanding customer service by addressing inquiries and resolving issues promptly and effectively.

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Handle transactions accurately and efficiently while maintaining the integrity of financial processes.

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Utilize computerized systems to manage customer accounts, track interactions, and document resolutions.

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Communicate clearly with clients via phone, email, or in-person to ensure their needs are met.

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Assist in sales efforts by promoting products and services that align with customer needs.

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Maintain an organized office environment to facilitate smooth operations.

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Collaborate with team members to enhance overall service delivery and client satisfaction.

Requirements

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Proven experience in customer service or client-facing roles is preferred.

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Attention to detail

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Proficiency in using computers and various software applications for managing customer information.

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Excellent communication skills, both verbal and written, with the ability to engage effectively with clients.

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Ability to type efficiently while interacting with customers or documenting information.

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Bilingual or multilingual abilities are a significant advantage in providing comprehensive support.

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A positive attitude, strong problem-solving skills, and the ability to work well under pressure in a fast-paced environment.

Join us in delivering exceptional service to our customers while growing your career in a supportive environment! Hours are in office Mon-Fri 9 am-5:30 pm

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Referral program

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Vision insurance

Shift:

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8 hour shift

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Day shift

Experience:

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Customer service: 3 years (Required)

Shift availability:

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Day Shift (Required)

Ability to Commute:

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Oakdale, NY 11769 (Preferred)

Work Location: In person

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