About Us:
Stellar is the largest and most trusted roofing and home exterior contractor in Upstate New York, proudly serving our community for over 10 years. We're seeking enthusiastic and results-driven Customer Service Representative to join our team and play a key role in our success. If you're a motivated individual with excellent communication skills and a passion for achieving targets, we want to hear from you!
Job Summary:
The Customer Service Representative will be responsible for making outbound calls to potential customers, schedule appointments, answer product and project related inquiries, while maintaining a courteous and professional demeanor via phone, email and text message. You'll be a key player in driving sales and building customer relationships. We offer flexible shift options and a competitive compensation package that rewards your performance.
Responsibilities:
•Make a high volume of outbound calls to targeted leads and customers.
•Clearly and effectively communicate product/service information.
•Qualify leads and accurately record customer information in our CRM system.
•Meet and exceed daily, weekly, and monthly performance targets.
•Handle objections and provide solutions to customer inquiries.
•Maintain a positive and professional demeanor at all times.
•Follow established procedures while adapting to individual customer needs.
•Participate in ongoing training and development opportunities.
•Accurately track and report call data.
Qualifications:
•Excellent verbal communication and interpersonal skills.
•Ability to work independently and as part of a team.
•Proficiency in basic computer skills
•Experience/proficiency with CRM software (preferred).
•Ability to handle rejection and maintain a positive attitude.
•Strong work ethic and a desire to succeed.
•Self-starter with the ability to work independently and take initiative
•Previous outbound calling experience.
•Handle multiple accounts and tasks simultaneously
•High School diploma or equivalent
•Computer literate with proficiency in Microsoft Office Suite
We like to see:
•Bilingual in Spanish (conversational and professional proficiency)
•Proven ability to manage multiple accounts and tasks simultaneously
•Sales experience is a plus
•Typing speed of 40+ WPM with high accuracy
•Familiar with key performance indicators (KPIs)
Compensation, Hours, & Benefits:
Pay: $18.00 to $20.00 per hour
Hours: 11:00 AM to 8:00 PM
Hard work pays off and here at Stellar, we enjoy rewarding the excellence of our employees.
•Competitive Hourly Rate: Reflective of experience and qualifications
•Bonus Opportunities : Based on performance
•Health, Dental & Vision Insurance: Comprehensive coverage to keep you and your family healthy.
•401(k) Matching: Plan for your future with our competitive 401(k) matching program.
•Paid Time Off: Enjoy a healthy work-life balance with our generous PTO policy.
•Professional Development: Opportunities for growth and advancement within the company.
•Supportive Environment: Join a friendly and collaborative team dedicated to excellence.
Why Join Stellar?
Stellar is the largest and most trusted roofing and home exterior contractor in Upstate New York, proudly serving our community for over 10 years. We're seeking enthusiastic and results-driven team members to join us and play a key role in our success. If you're a motivated individual with excellent skills and a passion for achieving targets, we want to hear from you!
Stellar is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Stellar and play a pivotal role in maintaining our excellence!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
•Professional development assistance
Shift:
Work Location: In person