Texas Waterboys

CSR - Customer Service Representative

Carrollton, TX

Full-time

$35,360-$41,600

About This Job

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing support to our clients, ensuring their inquiries are addressed promptly and effectively. This role requires strong irrigation knowledge, communication skills, a customer-focused mindset, and the ability to analyze and resolve issues efficiently. Bilingual or multilingual candidates are highly encouraged to apply as they will enhance our ability to serve a diverse clientele.

Responsibilities

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Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.

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Provide accurate information regarding products and services, assisting customers with their needs.

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Analyze customer issues and provide effective solutions while maintaining a high level of customer satisfaction.

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Perform data entry tasks accurately to maintain up-to-date client records.

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Collaborate with team members to improve service delivery and address any recurring issues.

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Assist in sales efforts by identifying opportunities for upselling or cross-selling products and services.

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Maintain knowledge of company policies, procedures, and product offerings to provide informed support.

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Participate in training sessions to enhance skills in customer support and sales techniques.

Requirements

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Previous experience in a customer service role within the irrigation experience is preferred, particularly in a call center environment.

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Strong communication skills with the ability to articulate information clearly and effectively.

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Experience with the field service platform Service Titan is preferred.

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Bilingual or multilingual proficiency is a significant advantage.

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Proficiency in data entry with attention to detail is essential.

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Ability to analyze customer needs and provide appropriate solutions swiftly.

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A positive attitude with a strong commitment to delivering excellent client services.

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Familiarity with sales techniques is beneficial but not mandatory.

Join our team as a Customer Service Representative where you can make a difference by providing outstanding support while growing your career in a dynamic environment!

"Texas Waterboys Inc. is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status."

Job Type: Full-time

Pay: $17.06 - $20.00 per hour

Expected hours: 40 per week

Benefits:

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Dental insurance

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Health insurance

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Paid time off

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Professional development assistance

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Vision insurance

Shift:

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Day shift

Education:

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High school or equivalent (Required)

Experience:

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Call center: 2 years (Required)

Ability to Commute:

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Carrollton, TX 75010 (Preferred)

Ability to Relocate:

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Carrollton, TX 75010: Relocate before starting work (Preferred)

Work Location: In person