AluChem, Inc.

CSR - Customer Service Representative

Cincinnati, OH

Full-time

$50,000-$55,000

About This Job

Customer Service Representative Location: Cincinnati, OH (On-Site) Job Type: Full-Time Salary: $50,000 – $55,000 per year Benefits: Medical, Dental, Vision, Flex Spending, 401(k), Paid Time Off

AluChem, Inc. is hiring!

We’re a family-oriented, customer-driven manufacturing company seeking a Customer Service Representative who thrives on accuracy, organization, and strong communication. In this role, you'll support a diverse portfolio of customers and products, requiring a keen eye for detail, a proactive mindset, and the ability to grasp complex processes and product nuances over time.

Responsibilities:

Customer Communication & Order Management

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Manage customer accounts across a wide range of industries and product types

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Receive, enter, and monitor customer orders via phone, email, and fax

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Verify and confirm accuracy of purchase orders (pricing, product, quantity, shipping terms)

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Communicate shipping updates, backorders, or changes to customers clearly and professionally

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Proactively address and resolve service issues, including replacements, delays, or complaints

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Serve as a reliable, knowledgeable point of contact for repeat and long-term customers

Internal Collaboration & Support

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Partner closely with Sales, Production, Shipping, Management and more to align on customer needs and priorities

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Stay up to date on product availability, shipping schedules, and account-specific requirements and changes

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Coordinate transportation and logistics for outgoing and incoming materials when needed

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Support the maintenance of customer databases and Excel order entry systems

Documentation & Detail Work

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Review and input order details with precision—every field matters

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Track and document changes across various internal systems while ensuring consistency and accuracy

Qualifications:

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2+ years of customer service experience, ideally in manufacturing, logistics, or supply chain

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Strong proficiency in Microsoft Excel and comfort learning new systems and procedures

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Exceptional attention to detail with a passion for doing things right the first time

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Excellent written and verbal communication skills

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Ability to manage multiple accounts and timelines with confidence and care

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High school diploma or GED required; additional training or certifications a plus

Why Join AluChem?

At AluChem, you’ll be part of a collaborative, growing team that values long-term relationships—with our customers and each other. Our products and customers are specialized, which means your role is vital in keeping everything aligned. You’ll never be bored, and the depth of knowledge you develop here will truly set you apart.

If you're ready for a role where accuracy, communication, and ownership matter—apply today and grow with us.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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On-the-job training

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Paid time off

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Referral program

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Vision insurance

Shift:

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Day shift

Experience:

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B2B Customer Service: 2 years (Required)

Ability to Commute:

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Cincinnati, OH 45215 (Required)

Work Location: In person