Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues efficiently. This role requires excellent communication skills and the ability to analyze customer needs to deliver effective solutions. Bilingual candidates are encouraged to apply, as we value diverse communication abilities.
Responsibilities
•Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
•Provide accurate information regarding products and services to enhance customer satisfaction.
•Analyze customer concerns and resolve issues effectively while maintaining a positive attitude.
•Conduct outbound calling to follow up on customer inquiries or provide additional support.
•Maintain detailed records of customer interactions and transactions in the call center system.
•Uphold high standards of phone etiquette and professionalism during all communications.
•Collaborate with team members to improve processes and enhance overall customer experience.
Skills
•Strong verbal and written communication skills in English; bilingual abilities are a plus.
•Proficient in analyzing customer needs and providing tailored solutions.
•Experience in a call center environment is preferred but not required.
•Excellent phone etiquette with the ability to engage customers effectively.
•A solid background in customer service or support roles is highly desirable.
•Familiarity with office software applications for documentation and reporting purposes.
Join our team as a Customer Service Representative, where you will play a crucial role in ensuring our customers receive the highest level of service. Your contributions will help us maintain strong relationships with our clients while fostering a positive work environment.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Ability to Commute:
•Port Richey, FL 34668 (Required)
Ability to Relocate:
•Port Richey, FL 34668: Relocate before starting work (Preferred)
Work Location: In person