Consultant, Customer Strategy & Experience (Business Policy)

Job description:

The Consultant is accountable to provide leadership and strategic consultation and support in business policy development, implementation, and evaluation across multiple functional areas. As a member of SaskPower’s management team, this position is responsible to research, develop, recommend, and implement strategic and operational programs, policies and procedures regarding SaskPower’s organizational structure, operations and managerial methods; ensuring alignment with both departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

- Provide strategic and confidential consultation and advice on a broad range of policy matters, while providing solutions to the organization related to the management and day-to-day operations of the organization.

- Lead and participate in projects identifying current and future business needs, industry best practices, opportunities and challenges of the organization or departments(s); providing recommendations and executing operational improvements to methods, systems and procedures that impact SaskPower’s operations and people.

- Lead and participate in the development, review, and implementation of business policies and procedures to support SaskPower’s strategic objectives.

- Lead and participate in cross-functional work teams, strategic planning initiatives, workshops and meetings to ensure policies are practical, effective, and widely understood.

- Prepare and deliver policy presentations, reports and briefings for internal and external audiences.

- Drive and facilitate change, including making change happen throughout the organization through the implementation of strategic projects or initiatives.

- Develop and maintain strategic networks and business relationships both internal and external to SaskPower to foster a positive and productive work environment.

- Provide leadership and direction to project teams, corporate programs and/or assigned staff as required.

- Other related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

- Bachelor’s Degree in Business Administration, Commerce, Engineering, or a related equivalent AND/OR;

- Master of Business Administration (MBA) would be considered an asset AND/OR;

- Five (5) years related experience in developing, leading, and executing business policy and customer focused strategies.

- Demonstrated ability to analyze and interpret policy impacts, facilitate strategic conversations, and present policy recommendations to senior leadership.

- Team leader and member with the ability to build and maintain strategic relationships both internal and external to SaskPower.

- Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism.

- Ability to impact and influence others while holding people accountable.

- Excellent oral and written communication skills.

- Ability to work and manage in a changing environment.

- Excellent interpersonal, facilitation, project management and decision making skills.

- Ability to foster a culture based on safety, innovation and teamwork.

- Demonstrated skill in SaskPower’s competencies.

- Must have a continuing record of professional development.

A suitable combination of relevant education and experience may also be considered