Customer Relations Collections Specialist

Company Description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Collections Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals with a focus on ensuring all payments are received within the defined terms.

Responsibilities

- Perform collections aligned to dunning timelines

- Execute outreach via email, calls, and portals

- Maintain accurate updates using standardized statuses

- Resolve customer inquiries and discrepancies timely. Document outcomes and next steps consistently.

- Collaborate with the Field, Billing Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly

- Escalate complex issues to supervisors using standardized templates

- Establish and maintain effective and cooperative working relationships with customers

- Communicate with internal and/or external customers

- Participate in governance calls and daily huddles as required

- Act as a resource for other functions within AWP

- Provide training and support as requested

- Perform other duties and/or special projects as assigned

Qualifications

- QUALIFICATIONS/EDUCATION

- High school diploma or GED required

- 3-5 years AR/Billing experience preferred

- Pay application, lien waiver, and contract management experience preferred

- Strong customer service skills

- Basic knowledge of accounting principles and terminology; strong math skills

- Excellent verbal and written communication

- Problem-solving skills

- Critical thinking skills

- Demonstrate high degree of accuracy and attention to detail

- Excellent organizational skills

- Outgoing & assertive personality – not afraid to approach individuals

- Proficiency with Microsoft Office Suite Products (Excel, Word)

- Microsoft Dynamics 365 experience preferred

- West – Prelude, American Contractor

- North & South – Salesforce, Great Plains

- Mountain – Microsoft Dynamics 365

- Central – TCR, Sage

- $68,000 — $72,000

Additional Information

- WORK ENVIRONMENT AND PHYSICAL DEMANDS

Employee must be able to successfully handle the physical demands of this position, which include the following:

- Hours of operation are M-F, 8 a.m.- 5 p.m.

- 40-hour work week

- Primarily sedentary or working at a desk

- Occasionally lift and move 10 -25 pounds

- While performing duties of this job, the employee is regularly required to talk or hear

- Proficient literacy

- The employee frequently is required to stand, walk, or reach with hands and arms

AWP

Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.