Client Services Associate

Who we are

At Fluid Life, we’re a forward-thinking team of condition monitoring and reliability experts, helping industries across North America maximize equipment uptime and performance.

Proudly independently owned and operated for over 40 years, we’ve grown to support clients across Canada and the U.S., with over 100 employees and four fully equipped facilities. Our deep roots in fluid analysis—including lubricants, coolants, fuels, filters, and specialty fluids—have evolved into a comprehensive offering of reliability services.

We don’t just test samples. We deliver insights—providing expert evaluations, actionable recommendations, and fast follow-ups to prove impact and value.

Our mission is to turn machine health data into smart decisions that protect your bottom line. We help companies keep their equipment running reliably and profitably, delivering predictability where (and when) it matters most—with integrity, expertise, and a strong commitment to our core values.

CLIENT SERVICES ASSOCIATE (IRVING, TX)

Reporting to the Corporate Director - Client Services, the Client Services Associate (CSA) is responsible for selling and maintaining new and existing customers within the oil and gas, transportation, industrial plant, and mining & construction segments. The Client Services Associate also works closely with the Business Development and Account Manager teams to onboard new clients, provide support, and develop referrals for new business opportunities.

RESPONSIBILITIES

- Sell a full range of products and services to new and existing customers, including laboratory services, reliability consulting, and technical training.

- Qualify customer needs, prepare quotes, and follow up to close sales.

- Manage a book of smaller existing customers that may not have a dedicated Account Manager, focusing on the customer experience

- Onboard new customers using our laboratory services

- Identify new sales opportunities within existing customers

- Monitor customer revenue and program activity levels to identify potential growth opportunities and declining

- Acquire a full knowledge of Fluid Life’s product lines.

- Conduct periodic check ins with clients to ensure customer satisfaction with products and services.

- Utilize marketing materials about the Fluid Life product line to present to customers.

- Answer customer queries in a timely manner.

- Communicate with sales, managers, marketing, and other team members to ensure a high-quality product and all sales needs are met.

- Communicate the progress of monthly sales reports including, prospective customers, new sales, repeat sales and total revenue generated.

- Utilize the CRM to document activities and ensure the sales team is aware of changes within clients.

- Support Business Development and Account Manager teams as needed

- Support Accounting Department with customer setup and billing issues

- Various tasks and administrative duties as needed at the direction of the Corporate Director - Client Services

QUALIFICATIONS

- 3+ years of experience in an inside sales / account management role with increasing responsibilities.

- Science (Chemistry / Mechanical) degree or diploma preferred.

- Driven to achieve sales goals.

- Strong customer service focused approach.

- Demonstrate excellent interpersonal and communication skills.

- Exceptional attention to detail and outstanding organizational skills.

- Confident self-starter and comfortable making cold calls.

- Strong time management and project management skills.

- Proven knowledge of sales principles and experience with Microsoft Dynamics or marketing automation would be considered an asset.

- Basic knowledge and understanding of equipment maintenance, reliability and laboratory services would be considered an asset.

- Lead development experience would be considered an asset.

WHY CHOOSE FLUID LIFE?

Our core values and great workplace culture

Great benefits and 401k Plan

Part of a fast-growing company with great opportunities

Relaxed fun working environment

Opportunity for continuous training and employee development

INTERESTED?

If your goal is to be a part of a diverse team dedicated to producing outstanding results, we want to hear from you! Please send a cover letter and resume to jobs@fluidlife.com, and quote Client Services Associate in the subject line.