Cash Collection Analyst /AR Back Office support

A Snapshot of Your Day (position overview)

This role is responsible for driving timely and effective collection of accounts receivable and converting outstanding balances into cash across an assigned portfolio of accounts. Working closely with the department manager, the employee will actively manage customer accounts, identify and resolve payment issues, and support healthy cash flow for the business.

The position requires clear, confident communication with both internal stakeholders and external customers, providing accurate and well-organized updates on account status and the overall Accounts Receivable position. This role plays a key part in strengthening customer relationships while ensuring financial objectives are met.

The position reports to the North America Cash Collection Manager.

How You’ll Make an Impact (responsibilities)

- Manage and collect an assigned accounts receivable portfolio across multiple business units, including researching and reconciling customer accounts to ensure accuracy.

- Conduct routine collection calls to determine payment status, drive timely payment of receivables, and resolve customer issues preventing payment.

- Develop and maintain strong working relationships with internal partners and external customers to deliver the best overall customer experience.

- Understand customer infrastructure and processes, identify appropriate contacts, flag at-risk customers, and escalate issues to Sales, Finance, Project Management, or Order Entry as needed.

- Identify, document, and analyze customer disputes and root causes of delinquency to improve payment performance.

- Support back-office operations by coordinating external bank accounts and credit card activity, processing non-AR and physical check deposits, maintaining department files and running required departmental reports.

What You Bring (requirements)

- Bachelor’s degree in Accounting, Finance, or a related field, with 3+ years of corporate/business collections experience preferred.

- Strong knowledge of billing and collection procedures, with experience using SAP or similar ERP systems.

- Solutions-oriented professional with strong initiative, problem-solving skills, and a high level of ownership.

- Highly customer-service focused team player who collaborates effectively and shares knowledge across teams.

- Ability to manage deadlines, prioritize workload, and stay organized in a fast-paced environment, with intermediate Excel skills.

- Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

The Collection Department is responsible for collecting Siemens Energy’s Accounts Receivable in a timely fashion while providing that service in a cooperative customer service environment. It is our responsibility to report the status and trends on each business unit’s Accounts Receivables to the management of those Business Units.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

- Career growth and development opportunities; supportive work culture

- Company paid Health and wellness benefits

- Paid Time Off and paid holidays

- 401K savings plan with company match

- Family building benefits

- Parental leave

https://jobs.siemens-energy.com/jobs