Billing Analyst

Coast Electric is currently seeking a Billing Analyst to provide accurate and courteous service to our members by auditing and adjusting bills, answering billing inquiries, and providing support/assistance to branch offices, etc. for Coast Electric Power Association ("Coast Electric") and CoastConnect, LLC ("CoastConnect").

We exist to safely provide our member-owners superior service and dependable electricity at the lowest possible price and to improve the economy and quality of life in our community.

Excellence, Trust, Safety, Innovation, Relationships, Commitment

The Billing Analyst receives and enters meter readings, assists members with any major billing complaints or issues they may have, and makes billing adjustments as required on residential, demand, and commercial accounts. The Billing Analyst answers questions about products, programs, and services offered by Coast Electric Power Association ("Coast Electric") and CoastConnect, LLC ("CoastConnect"). Performs audits on residential and commercial accounts by investigating usage considered to be out of normal range, as well as make demand reading adjustments when necessary. The Billing Analyst requests meter reading for all transfers and dispatches to the correct folder for processing; requests final readings on disconnects and send demand for disconnect through command center; notes all changes in service such as transfers, reconnections, and disconnections on member accounts through the command center. Processes work requests sent through Work Management to the billing department. Processes meter orders for Hancock, Pearl River, and Harrison counties; ties in security lights and underground charges with work orders; processes contracts for minimum bills when required. The Billing Analyst sorts service orders that can be completed using command center; reviews and sorts through service orders to determine appropriate completion procedure, i.e., completed through command center or completed through dispatching of Field Service Representatives; reviews meter numbers to ensure the meter is in a normal state and then completes orders through command center; service orders for meters not in a normal state are dispatched to Field Service Representatives. The Billing Analyst notes additional deposits and adds charges to accounts that are disconnected for non-payment; requires continuous monitoring of collections and ensures appropriate notes are made on accounts so member service representatives will have updated information when quoting the amount needed for reconnection. The Billing Analyst processes returned items (electronic funds transfer/EFT, non-sufficient funds/NSF, credit cards, e-checks) by identifying account, charging back payment to account, sending service order for disconnect, and mailing correspondence to customer concerning the NSF check. Assists with reviewing, monitoring, and processing adjustments for pre-paid accounts. Processes electronic funds transfers ("EFTs") by downloading EFTs after each billing and wiring EFTs to the bank. The Billing Analyst corresponds with members concerning usage inquiries, breakdown of accounts, schedule daily billing, process CoastConnect fiber adjustments, refunds of deposits, additional deposits, deposit refunds, adjustments, tax information, customer contact letters, etc. Processes refunds due on closed accounts. Computes bills for large commercial accounts. Provides assistance and support to branch offices, servicemen, meter readers, etc. and maintains members' records by performing electronic filing. The Billing Analyst participates in safety and other Coast Electric and/or CoastConnect meetings and attends and participates in the Coast Electric member's annual meeting. The Billing Analyst performs other duties, tasks, and responsibilities as requested.

- A high school diploma or equi alent is required.

- Must have at least one year of experience in customer service or billing.

- Must be able to communicate in writing, face-to-face, by telephone, or otherwise.

- Must be able to deal with unpleasant, angry, or discourteous people.

- Must be able to work with others in a group or team.

- Must have knowledge of administrative and clerical procedures and systems such as word processing, managing files, records and databases, and other office procedures.

- Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

- Must have the ability to maintain strict confidentiality of various types of information.

- Must have the ability to use Microsoft Word and Excel to (1) enter, manipulate, and format text and numerical data; (2) insert, delete, and manipulate cells, rows, and columns; and (3) create and save worksheets, charts, and graphs.

- Must have the ability to use databases to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

- Must have the ability to work independently, manage one's own time and maintain a professional manner.

- Must have the ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- Must have the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and to understand the implications of new information for both current and future problem-solving and decision-making.

- Must have the ability to use mathematics to solve problems.