Application Support Analyst

Your Job

Flint Hills Resources (FHR) is seeking an Application Support Analyst. In this fast-paced role, you will be responsible for supporting the compute infrastructure and software technology stacks that enable large-scale acquisition, transformation, and delivery of data critical to business operations. You will contribute to the monitoring, lifecycle management, configuration, and incident response of a diverse technology environment, including on-premises servers and virtualization platforms, cloud-based systems, and internally developed ETL applications, helping to ensure the reliability, performance, and availability of production data pipelines and underlying infrastructure through proactive issue identification, root cause analysis, and continuous improvement of system stability and scalability.

Our Team

You will be part of a small, highly collaborative team with end-to-end ownership of the technology stack, offering a unique opportunity to build broad expertise across infrastructure, data pipelines, and application support. The team combines an agile, close-knit dynamic with the resources and scale of a large enterprise, while maintaining direct exposure to business workflows and key stakeholders. This environment fosters a strong connection between technology and business outcomes within an organization that views technology as a key driver of transformation and innovation.

What You Will Do

- Monitoring and Incident Response: Monitor for, and respond to, failure modes across diverse IT infrastructure and software platforms impacting the reliable delivery of data; Requires breadth of knowledge and critical thinking to fault isolate and resolve complex technical problems

- Performance Monitoring & Capacity Planning: Monitor and optimize system performance with tools like PRTG and Tanium; establish baselines and perform capacity planning for growth and resilience

- Infrastructure Lifecycle Management: Participate in lifecycle management responsibilities, including patching, inventory, configuration management and documentation

- Relationship Development: Develop and maintain relationships with key customers and stakeholders

Who You Are (Basic Qualifications)

- Experience supporting production applications and underlying IT infrastructure, including compute systems, virtualization platforms, and cloud environments

- Experience with incident management, performing root cause analysis, and maintaining system stability in a fast-paced, production support environment

- Working knowledge of operating systems (Windows and/or Linux) with the ability to troubleshoot application and system-level issues, along with a solid understanding of basic networking concepts

- Hands-on experience with system monitoring and observability tools (e.g., Splunk, Grafana, or similar), including alerting, log analysis, and performance tuning to ensure application availability and reliability

- Exposure to scripting or automation (e.g., PowerShell, Python, or Bash) to streamline support tasks, improve operational efficiency, and reduce manual intervention

- Experience collaborating across technical teams (development, infrastructure, and operations) and effectively communicating with business stakeholders to resolve issues and support application needs

- This role is not eligible for visa sponsorship

What Will Put You Ahead

- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

- Familiarity with data pipelines or ETL processes, including monitoring, troubleshooting, and support of data workflows

- Familiarity with Grafana, Splunk, DataDog or native platform logging aggregation and visualization tools (e.g AWS Cloudwatch)

- Hands-on experience in process control or industrial environments, especially petrochemical or manufacturing sectors

- Experience managing complex system, network, storage, and cloud infrastructure in 24x7x365 industrial or enterprise environments

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

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