Client Support Analyst

Please Note: No Third-Party or C2C Firms

Must be able to work in the United States without sponsorship

We are searching for a Client Support Analyst on behalf of our client. This is a 1-year contract assignment.(W-2) A person who has a passion for making a difference in the Natural Gas and Retail Energy market. The ideal candidate will be expected to support the client’s Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets.

Your responsibilities and processes, you would be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, amongst others. This role is based in Downtown Houston, Texas. As the company continues to grow, they need high caliber, experienced individuals with a winning attitude and a commitment to exceptional service levels.

Location: Houston, TX 77002

- 1-year contract assignment.(W-2)

Responsibilities

- You will serve as a critical post-deal liaison between the Client, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.

- In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLA’s.

- You will be conducting complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders. This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates.

- The ideal candidate brings a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential.

Required Qualifications

• High School Grad / GED

• Bachelor's or Equivalent Experience

• Experience: 2 years

Preferred Qualifications

• Effective Written Communications

• Effective Verbal Communications

• Financial Analysis

• Microsoft Office Suite

• Bachelor's Degree

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $35.00/hr. to $40.00/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities

FL: Job# 18686