Application Support Analyst

Position Summary

The Application Support Analyst acts as the primary link between our business operations and our technical development team.

You will support the specialized software applications used to manage the transportation lifecycle (intake weighing, lab data tracking, treatment status, and regulatory reporting).

Key Responsibilities

1. Application Support & Troubleshooting

- Provide Tier 2 support for proprietary and third-party applications used in transportation management (TMS) and facility operations.

- Diagnose and resolve software issues related to driver mobile apps, scale-house software, and inventory tracking systems.

- Manage the IT service desk queue, prioritizing critical issues that impact truck movement or facility intake.

2. Transportation & Logistics Systems

- Troubleshoot issues regarding digital manifests and bill-of-lading generation for soil transport.

- Assist dispatch teams with software configuration for route optimization and asset allocation.

3. Bio-Treatment & Compliance Data

- Ensure accurate data flow between scale systems and the central database for billing and inventory.

- Assist in generating compliance reports for environmental regulatory bodies using SQL or built-in reporting tools.

Qualifications

Education & Experience

- Education: Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent work experience).

- Experience: 2–4 years of experience in Application Support, Help Desk, or Systems Analysis is a plus

- Prior experience supporting Logistics/Supply Chain, Waste Management, or Environmental Services software is highly preferred.

Technical Skills

- Database: Proficiency in SQL (ability to write queries to investigate data discrepancies).

- Reporting: Exposure to Power BI.

Soft Skills

- Strong analytical skills with a "root cause" mindset.

- Ability to communicate technical concepts to non-technical stakeholders (e.g., explaining a sync error to a dispatcher).

- Patience and empathy when dealing with high-pressure operational environments.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com