Administrative Assistant for Water Utility

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua? We have a great opportunity for an Administrative Assistant position working under the direction of the Area Supervisor. This full-time Administrative Assistant will oversees and manage all office functions supporting the Southern division of Aqua New Jersey.

- Oversees all aspects of general office coordination.

- Administration of work orders to FSR/Field Service Representatives (FSRs).

- Maintains office calendar coordinating workflow and meetings.

- Answers telephones, responds to callers, takes messages and/or transfers to the appropriate staff.

- Opens, sorts, and distributes incoming mail and faxes.

- Files and retrieves organizational documents, records and reports.

- Signs for UPS/Fed Ex and prepares outgoing packages for shipment.

- Coordinates and manages office services, e.g. housekeeping, copier maintenance, etc.

- Purchases and maintains office supplies and inventory.

- Assists Customer Care Coordinator with the meter program for the division. Schedules appointments, mails out customer reminder cards and sets schedules. Generates and mails letters for meter changeout program as needed.

- Updates and maintains company applications and software (Service Link, Banner) to document customer service issues and coordinate work schedules and activities.

- Maintains confidentiality in all aspects of customer and employee information.

- Interacts with employees, customers, vendors and visitors.

- Acts as a notary public for the office. Maintains notary public certification.

- Coordinates vendor work schedules. Sets appointments (e.g.: meter testing, office maintenance, divisional projects).

- Process invoices and responds to vendor inquiries related to Accounts Payable.

- Creates and modifies documents, reports, memos, and letters using Microsoft Applications.

- Conducts research, compiles data and prepares papers for senior management as requested.

- Performs other duties as assigned, responsibilities in the division and office can change and tasks must be completed to operate the business effectively.

- Other duties as assigned.

Qualifications

- High school diploma or equivalent.

- Minimum of 1 year of relevant experience preferred.

- Notary for New Jersey or must attain the license within 6 months of employment.

Knowledge, Skills And Abilities

- Proficient in Microsoft Office (Email, Word, Excel, PowerPoint).

- Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers.

- Strong customer service skills.

- Ability to work well under pressure.

- Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.

- A team player able to work effectively in a team fostered multi-tasking environment.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To Maintain The Integrity Of The Recruitment Process And To Avoid Real Or Perceived Conflicts Of Interest Due To Employment And/or Assignment Of Family Members And Personal Referrals, Specific Guidelines Apply To The Hiring And Assignment Of These Individuals Including, But Not Limited To

- Family members cannot result in a supervisor/subordinate reporting relationship

- Family members cannot work in the same department.