Account Manager
Dallas, TX
Full-timeAbout This Job
Job Type
Full-time
Description
Account Manager
The Account Manager will partner with senior team members to develop new business opportunities and manage new and existing business relationships.
Responsibilities:
Sales Management
•
Utilize established strategies to maintain and/or expand sales within an assigned territory.
•
Partner with senior team members to prepare a plan for each account, identifying short- and long-term needs.
Account Documentation and Reporting
•
Document account activity and maintain accurate records of customer interactions and feedback.
•
Provide reports on budget and sales activity for a given period of time.
Customer Service Management
•
Contact customers regularly to maintain account relationships, advise them of new product and service offerings, and obtain feedback on products.
•
Serve as a point of escalation for issues encountered during the renovation process, expediting resolution of customer problems and complaints.
Communication and Collaboration
•
Share ideas and customer needs throughout all phases of the product life cycle, including planning, design, integration, installation, and management.
•
Contribute to quarterly and annual business forecasting by providing account trends and sharing future client needs.
Recording Keeping and System Implementation
•
Design and implement a record-keeping system to manage all necessary data related to account management activities.
Qualifications
•
Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent work experience.
•
Minimum 3+ years of relevant work experience in account management, business development, or sales within the construction or renovation industry, demonstrating a track record of success in revenue generation and client relationship management.
•
Strong analytical skills with the ability to forecast future revenue and understand financial implications of account management decisions.
•
Excellent interpersonal and communication skills, with a customer-centric mindset and a proven ability to build and nurture client relationships.
•
Experience in coordinating preconstruction activities, including bid walks, estimating, and proposal development, with a keen attention to detail and ability to manage multiple projects simultaneously.
•
Collaborative mindset with the ability to work effectively with cross-functional teams, including estimators, project managers, and production staff, to achieve common goals and deliver exceptional customer service.
•
Strong problem-solving skills with the ability to intervene and address client issues promptly and effectively, ensuring positive outcomes and client satisfaction.
•
Ability to thrive in a fast-paced and dynamic environment, adapting to changing client needs and business priorities while maintaining a focus on delivering results and driving.
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