Account Manager - (251704042)Description Title: Account Manager
Location: Houston, TX (preferred), US-Remote depending on location
Who We Are:
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.
The Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/ should build relationships with clients and brokers to encourage new and repeat business opportunities.
Responsibilities:
•Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.
•Review all major deliverables to ensure quality standards and client expectations are met.
•Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
•Handle PUC complaints & escalations.
•Managing customer expectations.
•Responsible for retention of customers.
•Communicate the client's goals and represent the client's interests to the team.
•Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
•Understanding of company capabilities and service, and effectively communicate all offerings to the client.
•Assist team through difficult issues, by finding solution driven results.
•Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges
•Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support
•Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.
Requirements:
•Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
•Texas Energy Market Knowledge will be an asset.
•Minimum 2 years of Customer service experience
•Extremely detail oriented
•Motivated, goal oriented, persistent and a skilled negotiator
•High level of initiative and work well in a team environment
•Excellent written and oral communication skills
•Handles stressful situations and deadline pressures well
•Plans and carries out responsibilities with minimal direction
•Consultative skills required to work with customers and brokers.
•Spanish Bilingual will be an asset.
Benefits:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.
We offer:
•Competitive compensation
•Performance based bonuses
•Comprehensive benefits package
•Health and wellbeing tools and resources and more…
Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.
Primary Location: US-TX-HoustonWork Locations: TX-Hou-Westheimer 5251 Westheimer Road Suite 1000 Houston 77056Job: CommercialOrganization: USSchedule: RegularShift: StandardEmployee Status: Entry LevelJob Type: Full-timeJob Level: Day JobTravel: No