Work Desk Representative, Office (12-month term)

Location: Vegreville, AB

Duration: 12 Months

What We Offer:

This temporary position has the potential to open the door to other opportunities within our company

Why Work Here:

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community.

About the Role:

Join us at ATCO Electric as a Work Desk Representative. As a valuable member of our team, you will have the opportunity to work in a fast-paced and changing environment, where you will be challenged to excel and make a difference.

Reporting to the Supervisor, Customer Care, you will respond to inbound inquiries through multiple channels; including inbound customer phone, email and fax requests, line locates, high load moves and outage inquiries. The position measures work requests and service targets to assess the appropriate priority and deliver timely assignment of all work requests. The WDR acts as a bridge between end use customers, retailers and distributors so the WDR needs to demonstrate an excellent understanding of the electric utilities industry, the ATCO Electric service area, and geography. Knowledge of the ATCO Electric Customer Terms and Conditions for electric distribution service and an understanding of the Customer Connection Model lifecycle would be an asset.

At ATCO Electric, we are committed to providing extraordinary service to our customers. We value collaboration, innovation, and dedication to achieving results.

Responsibilities:

What We Are Looking For / Who You Are:

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About ATCO Electric: ATCO Electric is part of ATCO Ltd., a diversified global holding corporation with approximately 6,000 employees and assets of $23 billion.

ATCO has investments in:

Structures & Logistics – Workforce housing, modular facilities, construction, site support services, logistics, and operations management

Energy Infrastructure – Electricity generation, transmission, and distribution; natural gas transmission, distribution, and infrastructure development; energy storage and industrial water solutions; electricity and natural gas retail sales

Transportation – Ports and transportation logistics

Commercial Real Estate – Development and management

More information can be found at www.ATCO.com.

ATCO is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.