Work Desk Representative Entry (18 month term)

Location: Vegreville, AB

Duration: 18 Months

What We Offer:

Salary starting at $2,770.14 bi-weekly

15 days vacation

5 additional paid days off

100% onsite

12-hour shifts, some weekends included

An engaging, hands-on experience in the electric utility sector

A culture based on caring, integrity, agility, collaboration, and striving for excellence

A supportive team environment with opportunities for professional growth and skill development

This temporary position has the potential to open the door to other opportunities within our company

Why Work Here:

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community.

About the Role:

Join us at ATCO Electric as a Work Desk Representative. As a valuable member of our team, you will have the opportunity to work in a fast-paced and changing environment, where you will be challenged to excel and make a difference.

Reporting to the Supervisor, Central Work Desk, you will perform daily functions required in the 24/7 operation of the Central Work Desk. You will be responsible for responding to and routing incoming outage emergencies, as well as dispatching work requests from a Call Centre to the appropriate service provider in ATCO Electric’s distribution field operation. Your position uses job type and service targets to assess the appropriate priority and timely assignment of all work requests through the Central Work Desk.

At ATCO Electric, we are committed to providing extraordinary service to our customers. We value collaboration, innovation, and dedication to achieving results.

What You’ll Do:

Operational Commitment: Work rotational shifts (6:30 AM to 6:30 PM or 6:30 PM to 6:30 AM)

Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email

Time tag inbound calls and refer calls as required to the appropriate service provider

Monitor and close work requests, producing work completion reports

Provide general administrative and clerical support, including filing, photocopying, faxing, sorting mail, and data entry

Assist the Supervisor, Central Work Desk, and Work Desk Representative Qualified

Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion

Perform other duties as assigned

What We Are Looking For / Who You Are:

Education: High School Diploma or GED is required

Experience: 0 to 2 years in a related role

Technical Skills: Proficiency in Microsoft Office Suite (Teams, Outlook, SharePoint, Databases, Word, and Excel)

Interpersonal & Communication: Strong written and oral communication skills

Customer Service: Excellent customer service skills

Data Entry: Previous or current experience in data entry preferred

Multitasking: Comfortable operating a computer and maintaining telephone conversations simultaneously

Organizational & Time Management: Self-motivated with strong decision-making skills

Additional Asset: An understanding of ATCO Electric, the service area, geography, and customers

Residency Requirement: The successful candidate must maintain a residence within the established service point boundary for Vegreville, AB.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About ATCO Electric:

ATCO Electric is part of ATCO Ltd., a diversified global holding corporation with approximately 6,000 employees and assets of $23 billion. ATCO has investments in:

Structures & Logistics – Workforce housing, modular facilities, construction, site support services, logistics, and operations management

Energy Infrastructure – Electricity generation, transmission, and distribution; natural gas transmission, distribution, and infrastructure development; energy storage and industrial water solutions; electricity and natural gas retail sales

Transportation – Ports and transportation logistics

Commercial Real Estate – Development and management

More information can be found at www.ATCO.com.

ATCO is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.