Service Desk Agent (Temporary 12 months)

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Service Desk Agent is responsible for all administrative duties required to administer the new service connection, service upgrade and service removal processes. This includes coordinating service layout requests, work order creation, premise creation, customer account and service point creation, payments, appointment scheduling and all record and closing activities.

MAJOR RESPONSIBILITIES

EDUCATION AND EXPERIENCE

ADDITIONAL REQUIREMENTS

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. This hybrid work program is position specific, the details of the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

Pay Range Minimum:

$54,401.10

Pay Range Maximum:

$83,562.05

Posting End Date (if applicable):

June 18, 2025

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.