- Develop Technical Services related policies and execute strategy aligned with corporate goals, customer requirements and industry standards.
- Lead and mentor diverse teams in engineering, quality, and compliance across multiple global locations.
- Partner with executive leadership to support business development, strengthen customer relationships, and enhance operational performance.
- Oversee engineering design reviews, product development, and technical support for new and existing products.
- Drive value analysis/value engineering VA/VE initiatives with customers to optimize product performance, reduce cost, and enhance manufacturability.
- Support customer-specific engineering solutions and technical presentations.
- Work closely with the sales team to identify and advance opportunities for engineered products.
- Maintain and improve quality management system, inspection processes, audits, and certifications.
- Ensure compliance with industry standards including ISO9001, AS9100/9120 and customer-specific requirements.
- Lead root cause analysis, corrective actions, and continuous improvement initiatives.
- Oversee environmental reporting and ensure compliance with global regulations (e.g., RoHS, REACH, Conflict Minerals…).
- Implement sustainability initiatives and monitor environmental impact across operations.
- Serve as the primary liaison with regulatory bodies and customers on environmental documentation and disclosures.
- Ensure environmental compliance with industry standards such as ISO14001.
- Manage and coordinate technical services teams across all global sites including expenses.
- Foster collaboration and consistency in engineering and quality practices worldwide.
- Travel as needed within North America and internationally to support operations, customer engagements, audits, and strategic initiatives.
- Serve as the primary technical liaison with key customers, government agencies, and industry partners.
- Represent the company in technical forums, trade associations, and standards committees.
- Support contract reviews, technical proposals, and customer audits.