Technical Delivery Manager

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Technical Delivery Manager (Software and Systems Quality Engineering Manager) for our IT/Digital group. This role is designated as hybrid, with an expectation of one or two days per week in one of our offices. Requirements may vary based on business needs and company policy.

Job Purpose

The Technical Delivery Manager will be responsible for managing all facets of one of the largest technical initiatives the company has undertaken: Advanced Meter Infrastructure (AMI).

In addition, the responsibilities include quality management of the customer-facing Unified Web Portal (UWP) used by customers to manage their accounts. This is a technical hands-on managerial leadership role where it is required to understand the integrated systems to lead the quality engineering team.

This manager will manage multiple teams including feature testing, automated testing, performance testing, and Digital Twin Automation. This is a key strategic role within our Quality Engineering team.

If you are one who cares about efficiency in the product engineering process and has demonstrated experience leveraging industry-leading tools and frameworks to deliver complete test suites then please read further. The Technical Delivery Manager will be the “go to” person for other teams for both product readiness inquiries and production troubleshooting.

Key Accountabilities

- Define and implement test strategy for multiple disciplines already in place. The objective is to evolve the team to be efficient without sacrificing quality.

- Oversee the testing full life-cycle from requirements, design, execution, analysis, and reporting for all of the quality engineering efforts.

- Collaborate with Product and Engineering teams to determine scope and needs of testing

- Standardize and optimize current processes to enable process automation, digital initiatives, system deployments, new products etc.

- Develop a well-defined strategy that has broad agreement and is integrated with digital transformation efforts.

- Focus on improving the maintainability, increase automated test coverage and decrease manual test executions.

- Be open to exploring new technologies and methodologies including using AI tools to generate test scripts, execute scripts, analyze coverage, create test data, etc.

- Develop and maintain relationships with other IT solution functions and customers.

Qualifications

- Bachelor's degree in Computer Science, Engineering or related field or equivalent work experience

- 10+ years in Automation, Security, Performance or Non- functional engineering lead and Architect role building platforms and services using private/public cloud and On-Prem platforms - 5+ years experience with automation & security testing tools both opensource & proprietary

• 3+ years experience with high-traffic, large-scale distributed systems, stream-processing platforms, cloud DevOps • Multi-system Integration using industry standards such as REST, API, JSON, SOAP, etc.

- Relevant industry experience required, demonstrating working knowledge of relevant software infrastructure products/platforms

- Experience performing DevOps engineering on a platform/product

- Experience with resilient and highly available mission critical technology components, multi-tier service design and operations

- Experience delivering products/Platforms and services using Agile methodology

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

#LI-RK1

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Salary

Brooklyn: $156K - $184K a year

Waltham: $146K - $172K a year

Syracuse: $130K - $153K a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.