IT Service Delivery Manager

The opportunity

Join

Hitachi Energy

as a

Factory IT Site Delivery Manager

supporting our

Alamo, TN and Crystal Springs, MS

factories. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations

.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make An Impact

- Lead IT service delivery for assigned factory sites

- Serve as the primary IT escalation point for the business

- Ensure effective ticket management, triage, and resolution

- Deliver and support onsite IT infrastructure and applications

- Oversee local IT governance, security, and cybersecurity response

- Manage IT demand intake and prioritize business requirements

- Lead IT build and improvement projects at site level

- Coordinate IT vendors and global delivery teams

- Plan and control site IT budget and costs

- Enable secure machine and network connectivity

Your background

- Bachelor’s degree in Computer Science, Engineering, or equivalent experience

- 5+ years of experience in Information Technology - 2+ years in an IT leadership or management role

- Experience supporting manufacturing or industrial environments

- Project management experience for complex initiatives

- Strong communication skills in English; additional local language skills valued

Tools

- MS Office products including Excel, Word, SharePoint, Teams, and Outlook

- ServiceNow (SNOW) Enterprise IT Management Platform

- Microsoft DevOps and Microsoft Azure

- SAP S/4HANA

- Information, Data & Analytics, and Business Intelligence solutions

More About Us

- Be part of Hitachi Energy, a global leader accelerating the energy transition

- Grow your career through international collaboration and development programs

- Work in a purpose‑driven organization committed to innovation and sustainability

What We Offer

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans

- Retirement Savings – 401(k) with company match and additional contributions

- Paid Time Off – Flexible PTO, paid holidays

- Professional Growth – Tuition reimbursement and continuous learning programs

- Family Support – Parental leave, adoption assistance, and fertility benefits

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.