Sr. or Quality Control Coordinator III

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

- Competitive and transparent pay with bonus opportunities

- Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance

- Relocation bonus (if applicable)

- Hybrid working environment for positions that are eligible

- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATION

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

- Quality Control Coordinator III – salary range - $77,900- $99,320

- Sr. Quality Control Coordinator – salary range - $87,950 - $112,190

Join our team as Quality Control Coordinator!

The Quality Control Coordinator supports and coordinates quality control activities across Operations to help ensure processes, documentation, and supporting evidence are accurate, consistent, and defensible. This role plays a key part in strengthening operational discipline, compliance alignment, and continuous improvement efforts.

The position requires a well-organized, analytical, and collaborative professional with developing project management skills, strong facilitation abilities, and a working knowledge of regulatory and governing documentation—particularly NERC Standards. The QC Coordinator operates with moderate independence, exercises sound judgment, and partners effectively with stakeholders across Operations and related functions.

Key Responsibilities

- Coordinate and support quality control activities across Operations to ensure accurate, consistent, and defensible processes and documentation

- Assist in planning and managing multiple projects, tracking milestones, risks, and action items

- Develop and maintain dashboards, tracking tools, and reports to provide visibility to leadership

- Analyze operational and compliance data to identify trends, gaps, risks, and improvement opportunities

- Support the design and continuous improvement of QC processes, procedures, and internal controls

- Assist with drafting, updating, and maintaining operational and QC documentation aligned with NERC, FERC, and other governing requirements

- Facilitate cross-functional meetings and collaborate with Operations, Compliance, Engineering, Training, and Planning teams

- Communicate clearly with technical and non-technical stakeholders and adapt to changing priorities while maintaining attention to detail and accountability

To be successful as a Quality Control Coordinator we're looking for:

- Bachelor’s degree in engineering, Business, Data Analytics, or related field (or equivalent experience).

- Quality Control Coordinator III - 3–5 years of relevant professional experience in quality, compliance, operations, project management, or

- related field.

- Sr. Quality Control Coordinator- 5+ years of relevant professional experience in quality, compliance, operations, project management, or related field.

- Strong organizational skills with the ability to manage multiple priorities.

- Foundational project management skills (planning, tracking, documentation, coordination).

- Effective facilitation skills with the ability to lead or support productive meetings.

- Analytical and problem-solving capabilities with a data-driven mindset.

- Ability to interpret governing documentation, including NERC Standards, tariffs, and regulatory requirements, with appropriate guidance.

- Strong written and verbal communication skills.

- Ability to build relationships and collaborate effectively across the organization.

- Professionalism, integrity, and accountability.

Preferred:

- Experience with Power BI and/or Tableau for reporting and dashboard development.

- Exposure to NERC compliance, operations, or regulatory requirements.

- Experience with evidence management, audit preparation, or internal controls.

- Experience in a utility, RTO/ISO, or transmission operations environment.

- Experience supporting cross-functional initiatives and collaborating across teams.

Position Type and Expected Hours of Work:

- This is a full-time position. Days and hours of the workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.

Travel Requirement:

This position requires minimal (0-20%) travel

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .

Full job descriptions will be made available to those selected for an interview.