Specialist Customer Success

JOB REQUIREMENTS: Global Industrial Corporate Overview For over 70 years

Global Industrial has been an industry leader providing private label

and brand name industrial equipment and supplies to businesses

throughout North America. We carry over one million industrial, material

handling and business products that are sold through our website,

corporate sales people and full color catalogs. We are constantly

increasing our product offerings to meet the diverse and changing needs

of our customers. Our customers include small to large corporations,

institutions, government agencies and consumers across North America.

Key Responsibilities This Position Supports The Customer Experience. Our

ACE strategy places the customer at the center of our focus. As

customers need products and materials to run their business, they

require customer support to meet and exceed expectations. This position

is aligned to a specialized sales unit and will support customers within

that unit for enhanced service and support. Responsibilities: * Attends

all assigned sales unit team meetings to understand the needs and

initiatives of the sales unit. * Provides customer support to include

any of the following requests based on support assignment: o Provide AM

administrative functions such as account lookups, communications,

special customer requests, quotes, orders, POs o Prepares and shares

reports from PowerBI or PCS o Resolves all customer issues as assigned

by a sales rep, manager, or director o Assists with bids, eproc

requests, and GPO onboarding * Work through vendor requests and issues

while preparing paperwork for any approvals. * Create and document

process flows to improve process while gaining alignment from managers.

* Provides support to customers in order to resolve sales-related

issues in a timely manner. * Work with internal teams to solve for

customer needs and/or issues. * Expedites and follows through on rush

requests from customers. * Works directly with customers to ensure a

high level of customer support. * Assists with Business Review

preparation. * Works in a team environment to support the customer

experience. Competencies and skills * 4+ years of proven sales support.

College degree or internal Global Industrial experience preferred.

Must be able to work in office... For full info follow application

link. Global Industrial, a Systemax Company provides equal employment

opportunities to all employees and applicants for employment and

prohibits discrimination and harassment of any type without regard to

race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity

or expression, or any other characteristic protected by federal, state

or local laws. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion,

termination, layoff, recall, transfer, leaves of absence, compensation

and training. * APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/47FAE172999A4073