Service Writer

Service Writer

Wage: Based on experience

Status: Full time, non-exempt

Reports to: Fleet or Maintenance Manager

Travel Requirements: None (0%)

Schedule: Monday through Friday, 8:00 AM – 5:00 PM with flexibility to meet operational demands. On-site attendance required.

Work Location: This position is based out of the Haynesville Basin. Reliable transportation is required.

Work Environment: Traditional office environment. Work is performed in a temperature-controlled setting with occasional coordination with shop and field personnel.

Service Writer

The Service Writer is responsible for providing administrative and operational support to the Maintenance and Fleet departments in a well-organized and timely manner. This role ensures efficient coordination of work orders, personnel logistics, and documentation, while supporting overall operational efficiency and compliance with company standards.

Why Choose Deep Well Services?

Medical, Dental, Vision, and Voluntary Benefits

401(k) Plan

Career growth opportunities

Competency-based training and advancement programs

Quarterly bonus opportunities

On-the-job training

PPE provided where applicable

Wellness programs including telehealth and Employee Assistance Program

Discounted gym membership rates

Duties

Create and maintain work orders ensuring all required parts and labor are allocated correctly

Review incoming work order requests and assist in coordination of services

Coordinate travel arrangements and lodging for Fleet Service personnel as needed

Perform administrative and data entry functions within work order systems for Fleet and Maintenance operations

Maintain departmental work schedules and support operational planning

Assist with tracking equipment certifications and maintaining associated records

Track internal and external certifications for Fleet personnel

Confirm receivables and process associated documentation

Support revisions of Fleet Services practices and policies to improve efficiency

Adhere to and enforce the company Quality Management System

Assist in Fleet process development initiatives

Other duties as assigned by management

Skills & Abilities

Education: Associate or bachelor’s degree preferred

Experience:

2+ years in an administrative or support role required

Experience with Salesforce or work order systems preferred

Other Requirements:

Must successfully pass a pre-employment background check and drug screen

Strong organizational skills and attention to detail

Ability to prioritize and execute tasks independently

Proficiency in Microsoft Office Suite and standard office systems

High level verbal and written communication skills with ability to maintain confidentiality

Ability to multi-task in a fast-paced, deadline-driven environment

Core Competencies

Ethics & Integrity

Accountability & Dependability

Stress Tolerance

Tact and Professional Communication

Ability to work independently with minimal supervision

Physical Requirements

Ability to sit, stand, and walk for extended periods

Frequent use of hands for data entry and office tasks

Occasional lifting of light office materials

Ability to work in an office setting for extended durations

Disclaimer

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

EOE Statement

Deep Well Services is an Equal Opportunity Employer. Deep Well Services does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.