Service Designer

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

This role is onsite 3 days per week in Eau Claire, WI Position Summary

Create, design, schedule and reconcile electric, gas services and protective lighting, with a focus on opportunities for joint trench installation. Provide interface between Designers, locating, construction resources and Xcel customers to ensure work is scoped and designed for construction resources to install based on customer driven expectations. This includes new electric, gas service installations, night watches and customer upgrades. May be expected to assist as needed after normal business hours during emergency situations.

Essential Responsibilities

- Coordinate and/or schedule electric and gas service installations between construction resources, locating, government agencies, other utilities and Xcel customers to provide timely completion of work in order to meet customers requirements based.

- Customer contact point for scheduling, construction procedures, joint trench practices, administering A.I. charges and explaining company policies to customers. Advise and answer general inquires regarding job status which directly affects Xcel Energy's customer service focus.

- Design services to meet Xcel construction standards, and reconcile projects. Keep status updated on all work using appropriate Xcel computer systems. Occasional site visits with customers to assure Xcel requirements are met.

- Determine when necessary permit required and prepare agreements, contracts and permits for State, City, County and railroads. Distribute to proper authorities and internal resources.

- Responsible for billing customers in accordance with AI's. This includes billing, collection and preparation of sundry receipts for money's received from customers on agreements.

- Responsible for accurate information reflecting all of Xcel Energy's involvement or requirements in systems such as Salesforce, SAP, GIS SmallWorld, and Work Management and other systems as required.

Minimum Requirements

- 3 years experience with electric and/or gas operations or customer service/equivalent

- Customer service experience in a high demand environment

- Working knowledge of Xcel Energy's design standards and construction practices, and corporate policies

- PC based computer skills.

- Working knowledge of Xcel's operating systems, Salesforce, SAP, GIS SmallWorld, and other systems as required

- Highly effective communication and innovative problem solving skills

- Self starter, able to work with minimal supervision

Preferred Characteristics

- Training in Basic Electricity/Gas and Customer Service very desirable

- Strong organizational skills

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $25.00 to $35.00 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 01/15/26

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.